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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room had a dirty fridge, the replacement room was dusty and smelled bad. Customer service was beyond awful.
Business response:
Thank you for your feedback. We sincerely apologize that both of your rooms were not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team so that they are more diligent going forward. Please accept our sincere apologies for not living up to your expectations, or ours. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will give us another chance to provide you w... read more
Our reserves room was not clean when we arrived for check in at 11pm and had to wait in the lobby while they cleaned it. They didnt give us toilet paper or the extra ned requested.
Business response:
Thank you for evaluating your visit to our hotel. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with the head of our housekeeping team to ensure we improve our service levels. We would also like to apologize for the poor service provided by our associates at the front desk, and your concern will help us deliver better performance going ahead, It is never our intention to disappoint you in any way, and we hope you will give us a chance to re... read more
Nothing it looked ghetto. The staff was unfriendly, the room was noisy
Business response:
Thank you for your feedback. We are sorry for the noise issue you encountered and regret the poor service you received from our associates. We can understand your disappointment, and we apologize for the inconvenience you experienced. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Stay ANYWHERE other than here!! In order to check- in, I had to leave the front desk to call from a phone in the vestibule. Then when i requested more pillows, I was told they didn't have any extra pillows. A hotel that didn't have extra pillows? Thats a first. Save your money and time.
Business response:
Sarah, please accept our apologies for the less than favorable experience you had at our hotel. We are very sorry our service levels did not meet your expectations and that our associates fell short of responding to your needs and making you feel valued. We will be working with the appropriate team members to ensure it does not happen again. Thank you for bringing this to our attention. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I liked the location and outside of the property. Enough Packing space.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't Bother!!! Client base was great, people smoking pot and cigarettes right at the front door area. Hard to get thru the lobby door with luggage. Lobby was old and minimal and the rooms were the same. Beds were hard and cigarette burn marks in the bathroom.
Business response:
Thank you for staying with us. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We regret the disappointment you had with our beds. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Your concern regarding the cigarette burn in the bathroom will be shared with our housekeeping team so that corrective measur... read more
Sorry excuse for a hotel. The only good part was Check-in and check-out. The lights on the 3rd floor were mostly out in the hallways. My room had a musky stench. I needed to buy air fresheners. The bed is supposed to be queen size but it’s more like a double bed. The tv only plays one channel. I tried to change the channel but it did not work . I mostly had cold water in my shower. I will never stay here again .
Business response:
Malik,it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.