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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The local area was quite bad. The police were called for two domestic disturbances and a separate arrest was made in the parking lot.
Business response:
Thank you for taking the time to review your stay. We're sorry for the unfortunate incident that occurred while you were here. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Not worth the money never stay there I don't know who's fault it was but they didn't have the reservations. Could be Hotel or Hotel.com The young girl at the front desk was the worst. I had to have call Hotel.com and have them fax the confirmation sheet. There isn't any vending machine so couldn't get water, soda, etc.... We didn't have a car so we would have to walk a block or two away. Booked and paid for 3 days they didn't have the 3rd day so they charged my credit card. Then they figured it out and credited my card. The ... read more
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of your check-in and the other difficulties you had during your stay with us. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Location was good. Room smelled. Breakfast was a muffin or a granola bar with coffee. The best part about the property was the staff who were very good.
Business response:
Thank you for your feedback. We are sorry for the odor you experienced in your room. Your concern has been shared with our housekeeping associates to ensure this does not repeat in the future. We also regret that our breakfast offerings were not appealing to you and will share this with our Brand Leaders for future implementation. On a positive note, we are happy you liked our staff and location. Thank you again for staying with us, and we hope you will give us a chance to make it up to you. Sincerely, Hotel Management.
Room was dirty nail clippings in the bathroom tv remote was busted and the parking lot was a hangout with everyone drinking at their cars.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We kept getting locked out of our room. they only gave us one key.
Business response:
Thank you for reviewing your stay. We are sorry for the inconvenience you had with the lock. Your feedback will be shared with our maintenance team to ensure it is fixed. We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.