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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful! Poor cleanliness. Awful. Would not stay again. Found ants all over the counter, floors were sticky, there was hair all over the shower walls. Would not even recommend to someone i hate. The elevator smelled like a urinal at a concert. If Gordon Ramsay was here, he'd be ashamed.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room had an awful odor. You could hear everything from the other rooms next to you and above you. The staff was not concerned with customer service at all. During regular business hours there was no one at the front desk. You had to pick up the after hours phone to have someone come out to the desk. To be fair, there were two girls that were kind, but one that was very rude. Overall just blah!
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Everything was dirty, and some of it didnt work. Staff uncaring.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The hotel has absolutely nothing and you must request for everything, for example a crib in which they do not have! In addition, only 1 staff member working and doing everything herself.
Business response:
Vini, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
i did not like that minutes before checkout a staff was knocking on the door without acknowledging who is was which was unethical, also the breakfast that was provided was inadequate or insubstantial. There were burnt wholes in the sheets and this was suppose to be a non smoking room. Last but not least the floor in the kitchen area was sticky like it was not even cleaned.
Business response:
Thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. Kindly note, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We can do better, andwe hope you will give us the opportun... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.