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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed The only hotel I ever stayed in that had no daily housekeeping service. I stayed 5 nights and had to exchange towels When I moved in the sheets that were on the bed at the front desk. The bathroom was not cleaned daily and the bed not made or the sheets changed. When I arrived I was not sure there were fresh sheets on the bed. I do not think I will book a room there again. Gregory Longo
Business response:
Gregory, thank you for your feedback. We are sorry to know you didn’t like our housekeeping policy and regret the inconvenience it caused. Kindly note our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to provide it daily to you at a minimum fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They went in my room without knocking ir permission, accused me of smoking when I was not on property, then said I volatile a rule and kicked me out on 2 nd day with no police report
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Dirty room, people doing drugs in parking lot. Gun shots. Need I say more?
Business response:
We apologize for the cleanliness issue you encountered and the inconvenience it caused. Your feedback is shared with our housekeeping team for review and action. Please also know our top priority is the safety and security of our guests and employees, so we are sorry to know that you felt unsafe here. Our team is well trained to handle any situation and maintains a good environment. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Rooms should be cleaned and restocked daily for visitors but I was told my room would be cleaned if I stayed longer than 7 days seems like if I stayed 7 days or longer I should pay rent and every time I went to the counter I had to wait for someone to come help me or the system kept crashing
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. We provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee.In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. We are also sorry for the inco... read more
Terrible service and customer service terrible communication and horrible customer satisfaction
Business response:
Thank you for choosing our hotel for your lodging needs. It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
They need to make sure all the rooms are ready to be used before booking the lights didn't work the tv didn't work and the tub drain covering was out of the tub like they were doing some kind of work, the main door to enter the into the hotel on the side of the buliding was propped open everytime we were coming or leaving
Business response:
Mally, thank you for your review. We sincerely apologize for the maintenance and housekeeping issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. We hope we have a future opportunity to restore your confidence in us. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.