This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like smoke and marijuana. Breakfast was just plastic wrapped muffins. Toilet was stopped up when I got the room. Blankets seemed old and outdated. There appeared to be prostitution occurring by a shady couple one night and the room keys had to be reprogrammed every day I was locked out of my room. One of the worst hotels I've ever been too, short of motel 6, 25 years ago, even they are doing better.
Business response:
Dear Kelly, thank you for taking the time to share your experience with us. We are so sorry for the overall disappointing accommodations and amenities provided. What you experienced does not meet our standards and we will be actively addressing a few of your concerns immediately. Thank you for letting us know and we hope to make this up to you on a future visit to the area. We welcome any opportunity to leave you with a more favorable impression. Sincerely, Hotel Management
I’m not one to leave a bad review, however, this hotel was (for lack of a better word) gross.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Free breakfast meant a granola bar and empty coffee pot
Business response:
Jon, we apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
My room had a musty Smell in it.. there was no room to switch to, so the manager sprayed Ferbreez... as soon as u walked into the room the hardwood floor was nasty and sticky.. front seat came with a mop, but as soon as it dried back up it was sticky again... the remotes for tv didn’t work, the one day I stood there I had to switch the remote 3 times.. I was told we had free breakfast.. lol what a joke.. it consisted of coffee and a 25 cent chocolate store bought muffin or a granola bar!! Horrible
Business response:
Thank you for choosing our hotel. We are sorry you experienced many difficulties during your stay and the inconvenience this caused you. We have shared your comments with the appropriate teams to ensure they are well poised in their efforts to serve you better during your next stay. We appreciate your feedback and hope you will give us that chance to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Gail, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
For starters, my reservation through Expedia was not reflected at ESA. They had no record of it. The room was okay but there was still something left in the refrigerator (previous guest...housekeeping?). The TV remote didn't work and the noise was horrible. It sounded like the guests in the next room were building something, a man was talking so loud outside that even closing the windows didn't muffle it and the hallway noise resembled someone dropping bowling balls onto the floor.
Business response:
Kimberlain, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Hmm not so bad but can sleep None smoking rooms smell like smoking , ac/heat was noisey
Business response:
Jason, thank you for being our guest. We are sorry your non-smoking room had a smoke smell and for the noise made from the HVAC unit. We have alerted our maintenance team about it, and they are checking and fixing it immediately. Also, we have asked our housekeeping team to deep clean the room to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.