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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put in a room with active moving bugs. no dishes or ice trays, no remote. I had to request a different room, since I had a check in about 8pm after driving from Ohio. I was unable to just cancel and go to a different hotel which is exactly what I would have done. I'm very dissatisfied. I wont be staying here again. I didn't even take the time to check anything else since I was just so over the entire situation
Business response:
We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Did not clean or make up room on second day. Breakfast was coffee without fresh milk and thawed muffins. No glasses in room. Light bulbs required in 2 fixtures.
Business response:
Please accept our sincerest apologies for the issues you encountered and regret you were unaware of our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope y... read more
Check in horrible she was rude Bathroom water pressure not good Coffee pot leaked No hot water at breakfast and nobody at front desk until one of cleaners came in Room key stopped working around 9am when i had gone out couldn’t get in building or room
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Check-in was okay after we got to the room found out to the lights didn't work the remote control would not operate the TV I found dirt on the floor top of the refrigerator. Receptionist put me in another room #2 again couple lights not working under the bed was found a pacifier and a dog toy a couple big dust bunnies. Toilet leaking stains from where it had leaked before dirty receptionist was given one more chance she found me a clean room with everything working receptionist at night was very friendly overall very bad exp... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
It was very bad I had to bring my own sheets my own towels a bath mat the whole room smelled like cigarettes I had buy air freshener the fact that I had to spend so much money on the room and had to make it comfortable to stay in
Business response:
Chimere, please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with our hotel policy. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Allegra, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible experience General Manager was rude. Non compliant and didn’t accommodate me with the issue at hand. Very sarcastic and obnoxious. Complain was made to hotels.com
Business response:
Chris, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment and are sincerely sorry for the inconvenience you encountered. This associate has been reminded that our main goal is to provide outstanding customer care to our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
HORRIBLE The General Manager was very rude, didn’t acknowledge how important the issue was, didn’t try to resolve the issue through hotels.com. Did not accommodate customer dude to miscommunication between staff and didn’t go above and beyond. General Manager was very rude and sarcastic. Worst experience at this hotel. No respect or care when they were informed about my girlfriends pregnancy of two months who had to use the emergency restroom, nor was there an alternative given.
Business response:
Chris, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment and are sincerely sorry for the inconvenience you encountered. This associate has been reminded that our main goal is to provide outstanding customer care to our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.