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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When me and my family first walked in the room it smelled like someone sprayed a bunch of spray to cover up a smell. Later on that day I kept saying what is that smell, it smells like wet dog. I think it was the carpet. So when we first walked in the room, the counter had chipped pieces, the stove looks nasty and the counter was falling apart. The towels looked they they haven’t been washed in idk how long. It had other peoples hair on them and they looked dingy. The tub was nasty. It didn’t look like it was cleaned. Everyth... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Counting on your kind generosity to accept our apology, we hope you will co... read more
Horrible My stay at the Extended stay was horrible. My key to the room constantly disconnected or something.. each day I had to go back to the front desk to reprogram.. my second day I went to the front desk for help..just came in from a long day with my hands full. Of course the key doesn’t work. I go to the front desk. No one is there to assist me for about 10 minutes.. I finally call the hotel.. someone pick up and informed me they are coming..Arisa comes to the desk with what appears to be a attitude. From my first encou... read more
Business response:
Linda, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Never again Given wrong check out time info. Could not pay with cash for less then 7 day stay .
Business response:
Khaliyah, thank you for choosing Extended Stay America. We are pleased to read you had a pleasant time with us, but we are sorry you were unhappy with our hotel policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
Business response:
Jessy, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The linen was soiled. The towels were dingy and the tub had ring stains. The outside back door didn't lock. Anyone without a key could enter the hotel.
Business response:
Robert, thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Horsham. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Outdated, and not clean. From the sheets to the bathroom. Far from a 3 star hotel.
Business response:
Kelly, we sincerely apologize for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My experience was horrible, first when I arrived I was given a 2 bed room when I reserved a queen room. Then the heater was not working on the twin size bedroom, then after waiting for a while I was moved to a queen size bedroom. I was with my girlfriend and the bed was not comfortable at all. Very disapointed
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel rooms one were filthy ! First room had no working tv , secind
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.