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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The chairs were stained with some white substance whose origins I do not want to know. The recliner had a tear through the seat. The smoke detector was dangling loosely through a square hole in the roof. The sink had a thick yellow residue on several surfaces. A staff member was taking a phone call on their phone instead of checking us out. It was a subpar experience to say the least.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They rushed our check out and was very rude. I wouldn’t stay there again
Business response:
Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Disappointing This is my 2nd room in the hotel since I checked in. I was in bed and a roach crawled on my arm in the first room. I screamed and jumped up. I killed the roach as it landed on the comforter and took it to the front desk. The young lady waa shocked and called her manager for guidance. Once her manager called back, I was put in another room. This room has a weird smell and a refrigerator that won't stop humming. It's very loud. I'm so sick, my son told me to get in the bed and sleep. He went to Walmart and got Fe... read more
Business response:
We are truly sorry for the issues you experienced in your rooms and regret the inconvenience it caused. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we have shared your feedback with our maintenance team and will use this as a training opportunity to improve our service delivery. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a more posi... read more
Hotel I was charged 3 times and then workers were very rude about the refund process
Business response:
Mark, thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel lacks cleanliness. The staff tries to make the best of the hotels short comings. The room I'm in currently has a weird smell. Thank goodness for Febreeze. Just 2 days ago, I was in bed sick and a roach crawled on my arm. I killed it and took it to the front desk. The nice young lady at the front desk was shocked and very apologetic. I was disgusted but too sick to look for and move to another hotel. We were moved to another room on the 3rd floor. The other room was on the first floor plus, I paid a week in advance.... read more
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering an excellent experience to all of our guests, and we are sorry for the issues you encountered and the inconvenience they caused. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us. If there is anything we can do to make your stay more comfortable, please stop by the front desk. Safe travels! Sincerely, Hotel Ma... read more
I don’t like because it’s not worth .............................................
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was freezing cold outside, but my room was even colder. There was no heat at all, no matter how high I turned up the heat only cold air would come out. It truly was my worst stay ever.
Business response:
Thank you for your stay and for taking the time to post your review. We sincerely apologize for the maintenance issue you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We look forward to having you... read more
Noisy environment. Seemed as if parties and drug deals were going on in next room. Doors kept opening and closing to both next door room and exit to parking lot.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Booked this hotel for a friend's birthday weekend while we were traveling through the area on business, had problems checking in and couldn't get into a room until past 1 AM, the room we eventually landed had potato chips and hair under the made bed, kitchen floor was sticky, bathroom didn't have any toilet paper. Seemed like it was cleaned for appearance only and not for an actual guest. Someone from the front desk voluntarily changed the sheets and cleaned our fridge. We were told we'd get a code for free stay for any othe... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.