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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The ladies at check in and check out were very polite and attentive. The guy manning breakfast seemed to only supply enough coffee and muffins for those in the room waiting for the coffee.
Business response:
Thank you for taking the time to review your stay. We’re glad to know you were pleased with the service you received from our front desk associates, but we regret the breakfast experience was not to your expectations. We have taken a note of your feedback and hope to see you again soon. Sincerely, Hotel Management
Staff is friendly and helpful if anything is needed. Good value for one of the lowest priced hotels in the area.
Business response:
Kurt, thank you for your excellent review of Extended Stay America. We’re thrilled to know you loved the service provided by our courteous staff and that you found us to be at a fair price. On behalf of everyone here, we invite you to stay with us again the next time you visit King of Prussia. Sincerely, Hotel Management
Great!. The manager gave us an upgrade to a king size bedroom. Great!. Location, very close to King of Prussia Mall. Poor. Toilette bowl had large yellow stains all around the inner circle. It was pointed to the front desk. It did not come out w/ cleaning. Poor! The mattress in room 343 is completely worn out and lost shape on the side close to de bathroom. It is very uncomfortable to sleep on that side..
Business response:
Thank you very much for staying with us. We are glad to read you liked our location and the service provided by our staff. We take the cleanliness of our rooms very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
breakfast is only a few items in limited quantity. I have stayed there twice and only food to select from was a few granola bars and instant oatmeal and I was there shortly after 6 am when it started.
Business response:
Thank you for making us your home away from home. Although you had a pleasant time, we are truly sorry for letting you down. Your feedback in regards to the grab-and-go breakfast has been shared with the brand leaders to determine new offerings. Thanks again, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Convenient clean and comfortable The room sizes were very good. The only thing missing from this Extended America as compared to others I've stayed at is a dishwasher in the kitchenette. Everyone was very nice and they made my stay very comfortable. The casino is just minutes away as well as King of Prussia Mall.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
No coffee.. not a continental breakfast... Need communication skills..
Business response:
Thank you for reviewing our hotel. Although we appreciate your nice rating, we are sorry our grab-and-go breakfast was not up to your expectations. Your comments will be shared with our Brand Leaders to improve our future offerings. We value your feedback and hope you will consider a return visit. Sincerely, Hotel Management
The quality of the towels adds the quantity provided was inadequate. Not enough bedding for the pull out couch
Business response:
Thank you for being our guest. We are sorry you were disappointed with our in-room amenities and for the inconvenience it caused. Your comments will be shared with the concerned teams to ensure we are consistent with our service delivery. Also we wish we had the opportunity to address this issues while you were here as we would have been happy to provide you with enough bedding upon request. Sincerely, Hotel Managemen
The receptacle exceptionally friendly and helpful. Generally, my experience left nothing to be desired and I would be glad to use the facility again should the need arise. Nwachukwu Uzoma Ben
Business response:
Uzoma, thank you for the glowing review of Extended Stay America. We are glad to know you had a wonderful stay with us and were especially impressed by the service provided by our courteous associates. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.