Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Dear Oscar, Thank you for your feedback. We're thrilled to hear that our front desk clerk made a positive impression during your check-in experience. Providing warm, friendly, and accommodating service is something we take great pride in, and it's always rewarding to know our team is meeting that standard. Your kind words have been shared with our staff as encouragement to continue delivering excellent service. We truly appreciate your stay with us and look forward to welcoming you back to Extended Stay America again soon. S... read more

Business response:

Dear Margo, We regret that your experience didn’t fully meet your expectations and understand your hesitation about future stays with us. Please know we are continuously working to improve our services and facilities to provide a better guest experience. We hope you might consider giving us another opportunity to exceed your expectations on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand your concerns regarding the odor and the long-term residents, and we sincerely apologize if this impacted your stay. We continuously work to maintain a comfortable and clean environment for all our guests and appreciate your patience. Your comments help us improve our services and atmosphere. We hope you will consider staying with us again so we can provide you with a better experience next time. Welcome back! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re thrilled to hear that Omega made such a positive impression during your stay! Providing exceptional service is what we strive for, and we’re glad Omega's efforts stood out. It's always wonderful to know when our team members contribute to a memorable guest experience. We appreciate you taking the time to recognize her and share your kind words. We look forward to welcoming you back and delivering another great stay. Sincerely, Hotel Management