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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting. We boarded our dog for this trip and think he stayed in a nicer place than this. We had 2 towels for 3 people for 1 week and were told we'd have to pay for more. Our room was never cleaned BEFORE we arrived and it was never cleaned while we were there. We asked for clean sheets and were told we would have to pay for them. We disagreed but we needed towels and sheets so caved and accepted the upcharges, but were never given towels or sheets. Meteors must have hit the mattresses at some point because the... read more
Business response:
Dear Ken, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further a... read more
I'd rather pitch a tent, stay here ever again! I flew up to Pennsylvania to finalize her move to Georgia, so we decided to spend our time together at the Extended Stay America Select Hotel in Malvern. Arriving late the night clerk Bethany met us and signed us in, this was the high point of our visit, during which time she informed us that the free coffee and breakfast that was advertised was no longer available. I thought that was bad enough, but no there's more, much more! We were also told that there would be no maid servi... read more
Business response:
Dear Charles, Thank you for your feedback. It isn't enjoyable to read about your experience with us. Please accept our apologies for the disappointing experience and allow us to discuss it with our team so that this never repeats. Further, we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Further, we w... read more
Place had bed bugs, key cards didn’t always work and would have to have staff fix them, sketchy people
Business response:
Dear Justice, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
I don't recommend this property as the smell inside the room is worst throughout the night
Business response:
Dear Bharat Kumar, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Si... read more
We canceled our reservation here because of cockroaches and absolutely horrible room. We offered non smoking room and when we just came here we got room like someone just smoked there. Canceled and booked Hampton inn.
Business response:
Dear Ilona, We are sorry we failed to meet your expectations while you were in the city, and we hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve... read more
Horrible Place Only one light in the room worked, carpeted floors were filthy, floor in kitchenette area had a sticky substance on it (like jelly) and when I went to wipe it off the floor, the towel was black because the floors hadn't been cleaned in quite awhile. Found hairs in the bath tub and on the towels. Called to get a toaster and utensils, was told they didn't have any. When I spoke to the person at the front desk, all he could say is I'm sorry you had a bad experience but we look forward to you staying again. Will n... read more
Business response:
Dear Cheryl, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your concerns with the appropriate individuals and are following up to ensure our guests receive the best experience they deserve. While we know this stay did not meet all your expectations, we are hopeful for another opportun... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.