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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inexpensive but you get what you pay for. They allow pets which is okay, but my room smelled atrocious like someone's big wet gassy dog. Windows can be opened but one of mine was broken with a panel hanging out of the frame and the screen laying on the ground outside. Furniture is badly roughed up; kitchenette does not even have a few basic dishes and utensils.
Business response:
Dear Benjamin, Thank you for your feedback! We appreciate your comments about our pet-friendly policy, but we sincerely apologize for the unpleasant smell in your room and the issues with the broken window. It’s disappointing to hear that the kitchenette was lacking basic dishes and utensils, and we will address these concerns with our team. Your experience is important to us, and we’re committed to improving our facilities. We hope you’ll consider staying with us again for a better experience. You’re always welcome back!Sin... read more
Great Location Dislike - bugs
Business response:
Dear Charles, Thank you for your feedback! We're glad to hear that you enjoyed our great location. However, we sincerely apologize for the bug issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we take pest control very seriously. Your comments will help us improve our services and ensure a more pleasant experience for all our guests. We appreciate your understanding and look forward to welcoming you back soon!Sincerely,Hotel Management
Not clean, smelled like smoke. Couldnt get towels. Kwycqrd malfunctioned and was locked out of my room one whole night. Had to stay somewhere else for that evening. Just terrible experiences all around.
Business response:
Dear Dominic, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Terrible Service and staff Front desk ok’d me for late checkin when my plane was delayed. Upon landing at PHL called and couldn’t get anyone on the phone. Central reservations was able reach night attendant who refused to help in anyway. The staff didn’t communicate or let the next shift know of the arrival time. Night attendees said “not her problem,” per Ahmed at central reservations.
Business response:
Dear MATHEW, Thank you for your feedback. We apologize for the lack of communication regarding your late check-in and for the inconvenience you experienced with our staff. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We will address this issue with our team to ensure better communication in the future. We value your input and hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
The evening receptionist was churlish and not very helpful. The furniture is the room was dented and scarred. The refrigerator was rusting. There were no plates, cups, glasses, etc. No ice bucket. One wrapped plastic cup for drinking. We were given only one bath towel and two wash clothes. The draperies were crooked. Light bulbs in fixtures were mismatched. The bed was not comfortable. Would never stay there again.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments about the condition of the furniture, amenities, and service are concerning, and we take them seriously. We are committed to improving our facilities and ensuring our guests receive the quality service they deserve. Your experience is not reflective of our standards, and we appreciate your input. We hope to have the opportunity to welcome you back and provide a much better experience.Sincer... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.