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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled. Stained carpet, breakfast ends at 9:30 and takes coffee away. LOUD toddler room above. Staff told them to quiet down. Bed And bedding were nice but too much else going on to enjoy myself.
Business response:
Dear Holly, Thank you for choosing us. We are glad you were pleased with the comforts of the bed in your suite. However, we are sorry for the inconvenience caused to you in your room. Our team is addressing these problems to avoid impacting our future guests. Thank you for bringing this to our attention. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
This property has not been kept up and appeared very worn & dirty.
Business response:
Dear Laura, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We will address this with our team, as we always want to improve our guest experience. We hope you will stay with us again for a much-improved stay.Sincerely,Hotel Management
Filthy The place was filthy. I would never stay there again.
Business response:
Dear Michelle, We are very disheartened that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Philadelphia.Sinc... read more
Room had bugs- could not stay the night and found a different hotel.
Business response:
Dear Heather, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
There room was not clean. The bed was made yes but there was dog hair everywhere on the floor and we had to get a broom from house keeping to sweep ourselves. When doing that we found several dead roaches and alive baby roaches. I would of left but we only were staying for 2 nights and had checked in at 130am anyways. We had to keep all of our clothes in our car for fear of bringing bugs home with us. The moment we walked into the room the smell of fresh paint was so strong we had to sleep with windows open the first night. ... read more
Business response:
Dear Kayla, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely... read more
Rusty fridge After driving for 10 hrs… couldn’t check in because all ESA hotels internet was down. They suggested we go get dinner. I wanted to rest. Came back after dinner and the lady had to create a hotspot in order to check us in. Went to room… fridge was covered in rust like it had been taken from a Goodwill store… otherwise clean
Business response:
Dear cheryl, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us and will be addressed with our housekeeping team. We are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Don’t Do It! There was roaches in my hotel room. I noticed after I was already there a day. I was checking out the next day so I didn’t bother to say anything. I just didn’t bring any of my things into the hotel, which sucked! I stayed at a friend's house mostly and only went there to sleep. I would never return!
Business response:
Dear Guest, thank you for choosing us. We apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although our rooms are treated regularly to ensure cleanliness, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us your hotel of choice if you are in the area again... read more
It was disgustingly dirty. Water I came out of the shower onto the floor and I used a towel to soak it up. The towel was filthy black! There was urine around the base of the toilet. Cobwebs and stink bugs everywhere! You could hardly see out the windows for the dirt! It was more like a tenement than a hotel.
Business response:
Dear Susan, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, this was overlooked during your stay. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.