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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front Desk Guy Was No Help Whatsoever.....Waste Of Breath. If you Hate Your Job So Much.....Quit. Don't Take It Out On The Customer. Management Is Alm But Non-Existant. Stay Away.
Business response:
Dear Lucas, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our front desk staff. Providing attentive and helpful service is our priority, and it is clear that we fell short during your stay. We are addressing your concerns with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve our service standards. We sincerely hope you’ll give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Mana... read more
Definitely wasn’t what we were expecting. Upon arrival, there was no one at the check in lobby. While waiting for an attendant to come downstairs and check us in, we placed our belongings on a chair. Within seconds it was met with a roach. When we got to our room, there was clear evidence that it hadn’t been swept. The vent in our bathroom was leaking each time it was turned on. During the night there was an animal or human making noise the entire night than we could hear. I wish I could offer a more pleasant review, but unf... read more
Business response:
Dear Daniel,We are truly sorry to hear about your experience and the issues you encountered during your stay. We apologize for the inconvenience of the unattended check-in, the cleanliness problems, and the noise disturbances you faced. Your feedback highlights significant areas where we need to improve, and we are taking immediate steps to address these concerns with our team. We strive to provide a clean and comfortable environment, and we fell short in this instance. We appreciate your comments and would be grateful for t... read more
Cockroaches! Do not stay in this hotel, infested rooms. Read Google reviews and do not stay here. I've travelled extensively in budget hotels with reasonable expectations and this was by far the worst. Dirty, cockroaches, front desk closed so no help or support available. Stay elsewhere.
Business response:
Dear Robin, Thank you for sharing your concerns. We sincerely apologize for your experience with cleanliness, pest control, and lack of support. This is not the standard we strive for, and your feedback will be used to address these issues promptly. We appreciate you bringing this to our attention and regret that we did not meet your expectations. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Room was not Even cleaned before giving to us
Business response:
Dear Matam, We apologize for the inconvenience caused by the room not being cleaned before arrival. Ensuring that our rooms are immaculate upon check-in is essential, and we regret falling short of your expectations. Your feedback is crucial as we work to improve our housekeeping processes. We appreciate your understanding and hope to welcome you back for a more satisfying stay.Sincerely,Hotel Management
It was very dirty. Had to get out own towels everyday. Nobody was at the counter from 10pm till 10am
Business response:
Dear James, Thank you for your feedback. We apologize for the cleanliness issues and the inconvenience of obtaining your towels. Your comments about the front desk service hours are noted. We strive to improve and provide a better experience for our guests. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.