This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to check in, no one was at the front desk. Had to use a phone in lobby to speak to someone. Person on the other line was rude and I was told I could not check in because the hotel was over booked. I was also told I needed to check in prior to 6:30pm however the reservation was booked after 6:30pm. When I requested a refund for a service I did not reserve, I was told I needed to speak to the manager the next time they are in the office. I requested a refund online, waiting for a responce. This wasted my money, gas, time... read more
Business response:
Dear Lisandra, We sincerely apologize for the inconvenience you experienced during your attempted check-in. The lack of staff at the front desk and the miscommunication about your reservation are unacceptable. Your frustration is understandable, and we regret the inconvenience caused. Please know that we are addressing these issues with our team to prevent such occurrences in the future. Thank you for bringing this to our attention, and we hope to restore your trust in our services.Sincerely,Hotel Management
This property is the most disgusting place i have ever been.!! I choose this place because it was a last minute due to and early game. Big regret. Disgusting filty walls. The room needs total maintenance not to mention the smell was horrible. Not worth $160 dollars. Do not stay here !
Business response:
Dear Carolyn, We apologize sincerely for the disappointing experience you had during your recent stay. Your feedback about the condition of the room is concerning and does not reflect the standards we strive to maintain. We regret any inconvenience caused by the cleanliness issues and the unpleasant smell in the room. Please rest assured that we take your comments seriously and will address them with our maintenance and housekeeping teams to ensure improvements are made. Your comfort and satisfaction are important to us, and... read more
The bathroom was dirty, the main lobby smelled so bad. They banged on my door at 10:30am to see if I’m staying and then called around 10:45am for the same thing. Check out is at 11 so I have no idea why they did that.
Business response:
Dear Sylvia,We apologize for the disruptions and inconveniences you experienced during your stay. It is unacceptable that our service did not meet your expectations, particularly with regard to cleanliness and staff conduct. We take your feedback seriously and will address these issues with our team to prevent such occurrences. Your comfort and peace of mind are important to us, and we regret any disturbance caused by our staff's actions. We appreciate your understanding and hope you will consider giving us another chance to... read more
6/4/24 Refridgerator door was disgustingly dirty, bathroom floor not clean, chair had sticky stuff on it, check in took forever, room lacked cleanliness and no handtowles or washclothes
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the cleanliness problems and the lengthy check-in process you experienced. We understand how these issues can impact your stay, and we regret the inconvenience caused. We are committed to addressing these concerns with our housekeeping and front desk teams to ensure such situations do not recur. Your feedback is invaluable in helping us improve our services. We hope you will give us another opportunity to pro... read more
There were roaches. At first it was only in the bathroom but then they were behind the tv. I'll never go there again
Business response:
Dear Desiree, We sincerely apologize for the inconvenience you experienced during your stay. The presence of roaches is not in line with our standards, and we understand how distressing this must have been for you. Your feedback has been shared with our pest control and housekeeping teams to rectify the issue immediately. We deeply regret that this situation has deterred you from considering another stay with us. We are committed to making the necessary improvements and hope you will give us another chance to provide you wit... read more
I walked into a rancid smell in lobby and thru ought the hotel and room, my room was disgusting with badly stained pillows, bugs. I addressed the problem with front desk and they offered me new pillow cases?? Not pillows .there was no complimentary breakfast or coffee, was told to go to wawa and not use their vending machines because they were unsafe? Needless to say I saf in my truck all night after asking to cancel my room . They replied I couldn’t cancel. I had booked for 2 nights. The next morning I walked in and showed ... read more
Business response:
Dear Jeffrey, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us ano... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.