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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at this property a few years ago for a night and it was nice. However, the first room they put me in the heater and toilet didn’t work so they moved me to another room. When I walked in the smell was bad as if people had been living in there, cooking, smoking etc…. I attempted to take a shower that night but there wasn’t any hot water so I assumed that too many other guests had taken showers so I decided to wait til the next morning however, there still wasn’t any hot water….. I was in the area for a family funeral ... read more
Business response:
Ashlee, We are sorry to hear of the circumstances of your trip. We sincerely apologize for not being able to provide you with a comfortable stay. It is never our intention to let your down, so we are reviewing your comments with our maintenance and housekeeping teams to take the necessary actions. We appreciate your choosing us again and hope to have another opportunity to regain your trust back in our hotel. Sincerely, Hotel Management
Your hotel has bedbugs. My daughter and myself were completely bit up. I have video and pictures.
Business response:
Latricia, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Cleaning was not hypoallergenic and caused allergy attack. Room had a musty odor. Furnishing was sub par. Dog in room next door was barking incessantly and management did nothing to resolve the issue.
Business response:
Susan, thank you for being our guest and sharing your feedback. Please accept our sincere apologies for the cleanliness and noise issues you experienced during your stay. It is disheartening to read such comments, and we have shared this with our housekeeping and front desk staff to improve our service delivery. We wish to have another chance to provide you with the clean, comfortable stay you expected from us. Sincerely, Hotel Management
Didn’t stay there because it was really bad
Business response:
Harry, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Business response:
Analizza, thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
AVOID this place like it is the plague! *BED BUGS* Please read my review on Google or Yelp for the full details since there is a character limit on here.
Business response:
Jason, thank you for being a guest at our hotel. We are disheartened to read about the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back again for a refreshed experience. Sincerely, Hotel Management
Hotel halls were dirty. Elevator was broken. Very limited cleaning ( every 2 weeks) was no where noted when I made my reservation. Towels were threadbare. Staff was very nice.
Business response:
Marcia, thank you for your review. Although you liked our staff, we apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Elevator broken, hotel is dirty and poorly maintained. Staff minimal. Room cleaning non-existent.....occurs every two weeks. Breakfast offering poor. Minimal staff is pleasant.
Business response:
Judith, thank you for evaluating your stay with us. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the elevator and make sure the problem is resolved immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will gi... read more
Rooms where not ready for chick in, no shower curtain, no elevator ( walking disability ), not enough towels. Will not stay there any more
Business response:
Doris, thank you for taking the time to evaluate our hotel. We regret we were not able to provide you with a room in an acceptable time frame and apologize for the inconvenience you encountered due to the elevator being out of service. We will review this with our maintenance team and make sure the problem is resolved immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.