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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t This hotel is awful. The staff is even rude and unhelpful. There are roaches, people sitting in chairs by the no smoking signs smoking, kids running up and down the halls while adults curse at them. Disgusting room sink leaked all over the floors were disgusting. Desk closes at 10pm and I have no idea what time it opens left one morning at 8am and no one was at the desk. Absolutely disgusting and rude people. Don’t stay here. I will be contacting extended stay to let them know as well. If I could give zero stars I woul... read more
Business response:
Dear Courtney, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we wi... read more
Absolutely disgusting. We boarded our dog for this trip and think he stayed in a nicer place than this. We had 2 towels for 3 people for 1 week and were told we'd have to pay for more. Our room was never cleaned BEFORE we arrived and it was never cleaned while we were there. We asked for clean sheets and were told we would have to pay for them. We disagreed but we needed towels and sheets so caved and accepted the upcharges, but were never given towels or sheets. Meteors must have hit the mattresses at some point because the... read more
Business response:
Dear Ken, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further a... read more
I'd rather pitch a tent, stay here ever again! I flew up to Pennsylvania to finalize her move to Georgia, so we decided to spend our time together at the Extended Stay America Select Hotel in Malvern. Arriving late the night clerk Bethany met us and signed us in, this was the high point of our visit, during which time she informed us that the free coffee and breakfast that was advertised was no longer available. I thought that was bad enough, but no there's more, much more! We were also told that there would be no maid servi... read more
Business response:
Dear Charles, Thank you for your feedback. It isn't enjoyable to read about your experience with us. Please accept our apologies for the disappointing experience and allow us to discuss it with our team so that this never repeats. Further, we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Further, we w... read more
Place had bed bugs, key cards didn’t always work and would have to have staff fix them, sketchy people
Business response:
Dear Justice, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
I don't recommend this property as the smell inside the room is worst throughout the night
Business response:
Dear Bharat Kumar, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Si... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.