This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We canceled our reservation here because of cockroaches and absolutely horrible room. We offered non smoking room and when we just came here we got room like someone just smoked there. Canceled and booked Hampton inn.
Business response:
Dear Ilona, We are sorry we failed to meet your expectations while you were in the city, and we hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve... read more
Horrible Place Only one light in the room worked, carpeted floors were filthy, floor in kitchenette area had a sticky substance on it (like jelly) and when I went to wipe it off the floor, the towel was black because the floors hadn't been cleaned in quite awhile. Found hairs in the bath tub and on the towels. Called to get a toaster and utensils, was told they didn't have any. When I spoke to the person at the front desk, all he could say is I'm sorry you had a bad experience but we look forward to you staying again. Will n... read more
Business response:
Dear Cheryl, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your concerns with the appropriate individuals and are following up to ensure our guests receive the best experience they deserve. While we know this stay did not meet all your expectations, we are hopeful for another opportun... read more
Room smelled. Stained carpet, breakfast ends at 9:30 and takes coffee away. LOUD toddler room above. Staff told them to quiet down. Bed And bedding were nice but too much else going on to enjoy myself.
Business response:
Dear Holly, Thank you for choosing us. We are glad you were pleased with the comforts of the bed in your suite. However, we are sorry for the inconvenience caused to you in your room. Our team is addressing these problems to avoid impacting our future guests. Thank you for bringing this to our attention. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
This property has not been kept up and appeared very worn & dirty.
Business response:
Dear Laura, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We will address this with our team, as we always want to improve our guest experience. We hope you will stay with us again for a much-improved stay.Sincerely,Hotel Management
Filthy The place was filthy. I would never stay there again.
Business response:
Dear Michelle, We are very disheartened that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Philadelphia.Sinc... read more
Room had bugs- could not stay the night and found a different hotel.
Business response:
Dear Heather, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
There room was not clean. The bed was made yes but there was dog hair everywhere on the floor and we had to get a broom from house keeping to sweep ourselves. When doing that we found several dead roaches and alive baby roaches. I would of left but we only were staying for 2 nights and had checked in at 130am anyways. We had to keep all of our clothes in our car for fear of bringing bugs home with us. The moment we walked into the room the smell of fresh paint was so strong we had to sleep with windows open the first night. ... read more
Business response:
Dear Kayla, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely... read more
Rusty fridge After driving for 10 hrs… couldn’t check in because all ESA hotels internet was down. They suggested we go get dinner. I wanted to rest. Came back after dinner and the lady had to create a hotspot in order to check us in. Went to room… fridge was covered in rust like it had been taken from a Goodwill store… otherwise clean
Business response:
Dear cheryl, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us and will be addressed with our housekeeping team. We are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.