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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled awful, non smoking room was like a 4 pack per day smoker was there. Carpets are filthy. No hot water. A fellow tournament family was ahead of us and the reservation was cancelled not by the family but someone else, and there was no help to correct it. In the middle of that the couple that checked in before them came down and demanded a clean non smoking room. There was nowhere else to stay so we had no choice. Won’t be back that’s for sure.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
The first room had a very terrible stinch.....had to get a different room. There was trash and crumbs in hallway area. Didn’t smell clean at all. Never again!
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Very dissapointed. Dirty rooms. Unhelpful staff. The room was not cleaned. The front staff was not helpful. Rooms smelled like smoke. I would not recommend staying here. I travel quite a bit and this was one of the worst hotels I've stay in awhile. I don't think its 2.5 stars. Maybe 1.5 max.
Business response:
Samuel, thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
No hot water for showers. facility needs updating
Business response:
Thank you for the specific feedback about your stay. We are sorry for the lack of hot water. We will share your comments with our maintenance team and make sure the problem is resolved. We are also grateful for the feedback regarding the overall condition of our hotel, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.