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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Susan, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
First off, the hotel front desk staff was attentive to needs, which is great; however she put me in a room on the second floor that was occupied. Also I had to trek a wheeled luggage, laptop bag, and grocery bag up the stairs because the elevator doesn’t work. When I came back down, I told the front desk staff and she immediately moved me to a first floor. The room I booked was a Queen bed, I ended up in a double room. First thing I did when I got in my room was adjust the AC because it was 80 degrees in the room. Gross! I a... read more
Business response:
Kris, thank you for sharing a detailed review of your experience. We want to provide our guests with a comfortable stay, and we are sorry as we let you down. It was not only disappointing to read about the housekeeping and maintenance issues but also the lack of kitchenware. We will follow up on your concerns with the appropriate individuals and take action accordingly. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hot... read more
Won’t be staying here ever again The sheets on the bed were stained and we had to replace them first thing. The shampoo in the bathroom was half used, and the bottle itself was a little bit sticky. There was only one wash cloth in the bathroom (there were two of us staying in there for two nights), so we had to ask for another. The bathroom all together was unclean and we were both concerned about touching anything. The only positive thing about the hotel was the gentleman at the front desk, Luis. He was very friendly and ve... read more
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced and regret the inconvenience you had been through. We have discussed your comments with the team to ensure corrective actions are taken to improve our guest experience. Please give us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
The hotel itself was as expected. This is my second time staying there.
Business response:
David, thank you for choosing us once again. We want every guest who stays with us to have an exceptional experience, but from your rating, it seems we did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was ok the beds was horrible. My wife and I slept horrible every night.
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you and your wife will give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
I canceled by reservation with this property plenty of time ahead and they charged me for one night's stay anyhow. I will never stay there again.
Business response:
Thank you for your review. We are sorry that you did not stay with us. Please know, our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We encourage you to try us as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.