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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t Do It! There was roaches in my hotel room. I noticed after I was already there a day. I was checking out the next day so I didn’t bother to say anything. I just didn’t bring any of my things into the hotel, which sucked! I stayed at a friend's house mostly and only went there to sleep. I would never return!
Business response:
Dear Guest, thank you for choosing us. We apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although our rooms are treated regularly to ensure cleanliness, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us your hotel of choice if you are in the area again... read more
It was disgustingly dirty. Water I came out of the shower onto the floor and I used a towel to soak it up. The towel was filthy black! There was urine around the base of the toilet. Cobwebs and stink bugs everywhere! You could hardly see out the windows for the dirt! It was more like a tenement than a hotel.
Business response:
Dear Susan, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, this was overlooked during your stay. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret ... read more
The property is convenient and close to many of the attraction like the Kind o Prussia Mall. I was disappointed by the room cleanliness. It was obvious that the room has not been vacuumed. I saw several dead cockroaches on the carpet. I would not stay in this location again
Business response:
Dear Hussein, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping and pest control staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and val... read more
First room we were assigned we swiped our card and someone in already staying in that room. Next room they have gave us we walk in and things are broken & dirty, screws & parts on floor and counter, the refrigerator was broken, there was no shower curtain so we had to to get one from the front desk and put it in ourselves, and then door would get stuck and had a hard time closing/locking it.
Business response:
Dear Melissa, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management
nothing good about this hotel other then location
Business response:
Dear SERGEY, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Again, we are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
The hotel is not well kept. The carpet in the hallways as well as the room was stained and grimy! The hotel had an odor and overall dirty! The bed spreads were stained, the phone was filthy, the dresser and counters were dirty as well! The bathroom was dirty with urine stains on the back of the toilet and crud around the faucets in the sink and shower! The soap was so old that it felt like cardboard and would not even lather up to wash my hands! The bathtub looked like it had not been cleaned out in days! Terrible accommodat... read more
Business response:
Dear Temeka, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Rooms weren't clean / Beds had bedbugs / glass shattered at the front doors / Microwave ovens dirty / toilets not cleaned or flushed / floors sticky / beds not made
Business response:
Jason, thank you for being a guest in our hotel. We are incredibly sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back for the comfortable stay you desired. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.