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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty sheets blood on the bed hair on the pillows.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your suite and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with clean and comfortable accommodations they deserve. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Not clean...Bathroom was not clean...have dirt in tub and shower.Romm having dust and have to clean myself after non availability of cleaning staff and we are vaccum to clean
Business response:
Anish, thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stark abgewohnte Unterkunft. Sauberkeit war absolut nicht befriedigend.heck Inn mangelhaft.
Business response:
Wolfram, thank you for your review. We are disappointed we failed to provide you the best possible welcome at check-in and are sorry for the cleanliness issues you encountered. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst place ive ever stayed at Front desk were good . but they didnt wear any work clothes . the rokm was not like the picture . plug in tub wouldnt lock down and the sink plug was stuck and we pulled that out and yhe end of it was black and nasty. People above us were loud the refrigerator sounded like a mouse was running around in so we unpluged it . over all we checked jn at 7:30 pm and checked out at 3:00 am
Business response:
Betsy, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Horrible The room was absolutely filthy. Pillow cases dirty. Cigarrete burns on the toilet seat. Carpet was stained and when i moved the chair there were chip crumbs all over the floor. This place is in desperate need of neww management and better housekeeping.
Business response:
Tina, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
There was COCKROCHES IN THE ROOM! I booked a 3 night stay and left less than 24 hours after checking in! I complained to front desk and it seemed as if they get these complaints pretty often as the front desk staff didn't seem concerned or surprised when I told her about the COCKROCHES. I was told I couldn't get a refund bc I booked through Expedia and I am still waiting for Expedia to even get back to me! Totally grossed out and unhappy with the service from the Hotel and from Expedia.
Business response:
Roula, thank you for the comments. We are sorry for the roaches you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Also, we apologize that you did not have a positive experience with our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we would wel... read more
No more Extended Stay This will be the last stay at this hotel. Hotel is full of bugs and uncomfortable. They wouldnt change the room if I didnt take photos of the bugs but night manager was nice. The staff in the morning is absolutely HORRIBLE. it was so obvious that she hates this job.
Business response:
Thank you for your review. Please accept our apologies for the insects you encountered and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for you did not experience one of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding servi... read more
Worst place ever Had my 16 month old with me and went and got food to cook for breakfast the next morning after checking in just to find out the stove didnt even work in the room, and by that time being alone with a child and already unpacked it was just too much to even think about moving to another room. There was a used and opened razor blade in the bathtub which goes to show how good the must of cleaned the shower to begin with. The rooms surfaces looked like they havent even been spot cleaned as there was dirt all over ... read more
Business response:
Ashley, thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and for the problems you had with the stove. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the f... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.