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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel halls were dirty. Elevator was broken. Very limited cleaning ( every 2 weeks) was no where noted when I made my reservation. Towels were threadbare. Staff was very nice.
Business response:
Marcia, thank you for your review. Although you liked our staff, we apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Elevator broken, hotel is dirty and poorly maintained. Staff minimal. Room cleaning non-existent.....occurs every two weeks. Breakfast offering poor. Minimal staff is pleasant.
Business response:
Judith, thank you for evaluating your stay with us. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the elevator and make sure the problem is resolved immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will gi... read more
Rooms where not ready for chick in, no shower curtain, no elevator ( walking disability ), not enough towels. Will not stay there any more
Business response:
Doris, thank you for taking the time to evaluate our hotel. We regret we were not able to provide you with a room in an acceptable time frame and apologize for the inconvenience you encountered due to the elevator being out of service. We will review this with our maintenance team and make sure the problem is resolved immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Not much help from staff. At the check in we were told that they had no room available for us even though we had a reservation and confirmation number from expedia and they couldn’t call us because they didn’t have our phone number. ? They lobby was ok at best. It wasn’t terrible but you could smell cigarettes, so even if you have non smoking room it wasn’t probably truly non-smoking. Don’t understand how it is still allowed to smoke inside… Expedia ended up founding us a different hotel.
Business response:
Magdalena, thank you for taking the time to evaluate our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Meanwhile, we appreciate you bringing the concerns regarding the cleanliness to our attention, and be assured; we will review this with our housekeeping team to ensure we are more diligent going forward. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. S... read more
Horrible Horrible they over booked the hotel there were No rooms available!!!! I was on my own the staff didn’t even try and help me find another room… everything I tried to book was full I ended up sleeping in my car. I am glad I didn’t stay there so maybe it was a blessing the place smelled and was dirty when I walked thru the main doors. Looked like the place wasn’t cleaned in a long time…
Business response:
Richard, thank you for your candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Meanwhile, we will share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more diligent going forward. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The tv in our room didn’t work and there wasn’t anyone to fix it so we were moved to another room. Then that room smelled like cigarette smoke and did not have any toiletries set in it for us to use.
Business response:
Cori, thank you for sharing your experience at our hotel. We regret your disappointment with your room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the concerns with the television with our maintenance team and make sure the problem is resolved immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Since... read more
We couldn't check in even if we had a reservation...the hotel was full, it was 1 am and they knew we were coming late( I have called ) We were withy 11 years old son, exhausted by the drive and they didn't apologize or tried to help us
Business response:
Thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Don’t go here I have never in my life been so applauded by a room. It was beyond dirty. I would have been cleaner sleeping outside in the grass. The amount of money you pay for this pig sty makes my stomach turn. The girls at the desk were nice, other than that don’t stay here. It smells of stale cigarettes and feces.
Business response:
Rachel, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.