This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was terrible, the toilet only flushed half the time, the sheets were too small for the bed, and the queen size bed was closer to a full size.
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you also for being our guest, and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management
One Night of Bull$#×t 1.No Shower Curtain in the Bathroom w/ barely hanging on Rod. 2. Dirty Tub w/ Hair in it 3. The Top of the bed Flips up when sat at thee end of it...also HARD as hell 4. Noise in the Hallway.....doors are herd being slamed all through out the night. 5 The Front desk clerk was nice😃
Business response:
Anthony, thank you for sharing your comments. While you liked our front desk associates, we are sorry for the cleanliness and noise issues you encountered in your room. We only wish we would have known about these problems as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
shower didn't operate smelled like cigarettes toilet leaked from crack in base
Business response:
Betty, thank you for being our guest. It was disappointing to know how uncomfortable you felt due to the housekeeping and maintenance issues you encountered in your room, and we offer our sincere apologies for the inconvenience it caused to you. Your feedback has been shared with the department involved, and we are working on the feedback provided by you to improve our service levels and ensure our teams deliver a refreshing suite to all of our future guests. What you experienced is not acceptable, but we would like you to c... read more
Stains on the toilet seat and outside of bath tub noisy heater that kept me up all night terrible experience
Business response:
CLOSED BY TL
I didn’t like how the room was set up towels were dirty.
Business response:
Leeanne, thank you for your review. We apologize for the issues in your suite and regret the inconvenience it caused. We are working with the housekeeping team to make sure corrective actions are taken. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was one thing after another as soon as we walked in the car & not one employee seemed to care about anything.
Business response:
Bravo, thank you for staying with us. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.