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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Experience Ever My original reservation at another (quality) hotel was cancelled at the last minute. Reason - the hotel overbooked.. I reserved Extended Stay as a last resort. After being at the hotel for a little while, I was so skeeved out, I had to leave. Drove 30 minutes to another hotel at 2:30am after a long flight from the West Coast. I still do not understand how a re the original reservation can be cancelled when it was paid and “guaranteed”. That does not meet my definition of guaranteed. I have lost all fait... read more
Rooms are dirty ..smells like cigarettes even though its says smoke free ..
Business response:
Thank you for your review. We are sorry for the inconveniences you experienced due to smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Absolutely would never pay to stay here again. Front desk lady mean, room nasty, things dirty, windows broken and the retched smell of smoke. If I could coins -10 stars I would. Where’s my refund
Business response:
Thank you for posting a review of your stay. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I didn’t like it. The room was non smoking or smelly feet or smoke. They had one staff member doing everything - check in, laundry, breakfast, check out. Poor girl, I get sorry for her. She was nice the hotel owner just doesn’t spend enough money. Stayed in the Residence inn instead after that and it was awesome - couldn’t have been more different
Business response:
Thank you for choosing to stay with us. We apologize for the smoke odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, your feedback regarding the shortage of staff will be shared with the appropriate individuals for review and action. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent visit. Sincerely, Hotel Management
Gross Very dirty hotel.
Business response:
Stephanie, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Not happy Smell bathroom with smoke in there. There was no breakfast when I woke up at lobby. Bed was uncomfortable. Suggestions to go other hotel.
Business response:
Please accept our sincere apologies for not being able to deliver you a comfortable stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Also, we are sorry our breakfast was not to your expectations. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
for the price i could have stayed at mucg better hotel with more amenities and services!! the breakfast is a joke. the room is not cleaned during your stay... I could go on and on.. I will not recommend this property at all and expedia should have mentioned that it is not a regular hotel!!! will use other third party search engine ! good day !
Business response:
Thank you for your review. We apologize for the inconvenience you had due to hotel policies. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.