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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoky room with burn marks and crummy staff Upon arrival, to this was told our room had an extended stay guest in there that had been a smoker and that there was a lingering smell. Was given the only other queen room available and was told it was a non smoking room... yet it reaked of smoke and had burn marks in the floor. Toilet did not flush... iron left permanent marks on clothing... beard hairs all over the bathroom counter. Lady who checked us in was not pleasant and was complaining with colleage about her hob the entir... read more
Business response:
Gregory, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. We are also sorry for the unsatisfactory service you received. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
It smelled awful, non smoking room was like a 4 pack per day smoker was there. Carpets are filthy. No hot water. A fellow tournament family was ahead of us and the reservation was cancelled not by the family but someone else, and there was no help to correct it. In the middle of that the couple that checked in before them came down and demanded a clean non smoking room. There was nowhere else to stay so we had no choice. Won’t be back that’s for sure.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
The first room had a very terrible stinch.....had to get a different room. There was trash and crumbs in hallway area. Didn’t smell clean at all. Never again!
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.