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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like it at all. Out off date. Smoke detectors need bstteries and mold growng around trash room. Loose bathrom fixtires and shower rods. Dirty bathroom doors
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Property is below standard We booked a two bed, non-smoking room but when we showed up .... all they had was a one bed, smoking room and said that because we booked through a third party that they couldn’t contact us. They found a different property that had what we needed but about halfway enroute to that place we got a callback that they didn’t have a room for us after all. We went back to the original hotel and they promised us a rollaway but it took 2 hours to get the bed (at 11:30pm). Overall, staff was trying to make t... read more
Business response:
Thank you for choosing our hotel.It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you again soon. Sincerely, Hotel Management
This property was terrible. The staff was rude. The rooms where dirty. Manager was not helpful
Business response:
Thank you for evaluating your stay and letting us know about this incident. We are extremely concerned to read your comments and apologize one of our associates was rude to you and also you had cleanliness issues in your room. We have shared your feedback with the appropriate teams, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Since it is an 'extended stay', the refrigerator and microwave are nice amenities.
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen and that you had a pleasant stay. However, we regret any inconvenience which kept you from giving us a 5-star rating. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
When the front desk clerk refers the hotel to the getto extended stay it doesn’t start your stay off well
Business response:
Lisa, we apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Worst hotel stay ever Hotel hallways were dirty and smelly. Lots of broken utilities in the room, bed was very uncomfortable. I entered the room on Wednesday night to find the toilet did not work. I went to the front desk, and was told that there where no other rooms sorry. Unexceptional Thanks
Business response:
Michael, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
This property is very basic. Rooms are not equipped with any kitchen utensils, you have to request what you want which I am sure must be a relatively painless process because the front desk staff is gracious enough but it is an inconvenience. Rooms are cleaned only every 8 days? So if you would like fresh towels you must go trade them at the front desk. There are no self opening doors which makes carrying your luggage in and out challenging. The television offering is outdated and the channel offerings basic. The “free” brea... read more
Business response:
We are sorry you were unhappy with the hotel's policy. We are always looking for ways we can improve, and we will take your feedback into account. Thank you for your feedback, and we hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.