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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissapointed. Dirty rooms. Unhelpful staff. The room was not cleaned. The front staff was not helpful. Rooms smelled like smoke. I would not recommend staying here. I travel quite a bit and this was one of the worst hotels I've stay in awhile. I don't think its 2.5 stars. Maybe 1.5 max.
Business response:
Samuel, thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
No hot water for showers. facility needs updating
Business response:
Thank you for the specific feedback about your stay. We are sorry for the lack of hot water. We will share your comments with our maintenance team and make sure the problem is resolved. We are also grateful for the feedback regarding the overall condition of our hotel, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Business response:
Susan, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
First off, the hotel front desk staff was attentive to needs, which is great; however she put me in a room on the second floor that was occupied. Also I had to trek a wheeled luggage, laptop bag, and grocery bag up the stairs because the elevator doesn’t work. When I came back down, I told the front desk staff and she immediately moved me to a first floor. The room I booked was a Queen bed, I ended up in a double room. First thing I did when I got in my room was adjust the AC because it was 80 degrees in the room. Gross! I a... read more
Business response:
Kris, thank you for sharing a detailed review of your experience. We want to provide our guests with a comfortable stay, and we are sorry as we let you down. It was not only disappointing to read about the housekeeping and maintenance issues but also the lack of kitchenware. We will follow up on your concerns with the appropriate individuals and take action accordingly. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hot... read more
Won’t be staying here ever again The sheets on the bed were stained and we had to replace them first thing. The shampoo in the bathroom was half used, and the bottle itself was a little bit sticky. There was only one wash cloth in the bathroom (there were two of us staying in there for two nights), so we had to ask for another. The bathroom all together was unclean and we were both concerned about touching anything. The only positive thing about the hotel was the gentleman at the front desk, Luis. He was very friendly and ve... read more
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced and regret the inconvenience you had been through. We have discussed your comments with the team to ensure corrective actions are taken to improve our guest experience. Please give us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.