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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DIRTY! In disrepair. Do not stay here!!! Room looked like it hadn’t been cleaned in ages, hallways were dirty, elevator dirty, no coffee maker in room
The toilet never work. We had to keep the top cover off of the tank for our entire two day stay to push a mechanism that would fill the tank back up otherwise it would not shell in the toilet would not flush. They did not have a maintenance person on staff.
Business response:
Thank you for staying with us and evaluating our hotel. We apologize for the trouble you had with our plumbing during your stay. Our team is giving this their undivided attention, and we hope we have another opportunity to show you our hospitality in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I stayed 3 days, every evening my key card didn't work. so I have to go to reception desk with my luggage to re-program the card! There is no breakfast there, you can get coffee and muffin in the morning. Also to get to the property from south you need to derive on mile to the north and make u-turn! . There are no dishes in the room, , you need to order them! Room was cold, TV program is poor.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I paid $56.00/night thru Expedia so I couldn't resist the offer. The Hotel is run down, dirty and needs an overall upgrade. When you walk in the alcove tiles are ripped up and just lying there (see photo). The Front Desk person wasn't very friendly and never looked at me. The elevator was pretty beat up (see photo) and was dirty. Getting off the elevator to the second floor I noticed that the carpet was not vacuumed (see photo). When I got to my room there was an odor that I really can't describe but it wasn't pleasant. Besi... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.