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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel itself was as expected. This is my second time staying there.
Business response:
David, thank you for choosing us once again. We want every guest who stays with us to have an exceptional experience, but from your rating, it seems we did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was ok the beds was horrible. My wife and I slept horrible every night.
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you and your wife will give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
I canceled by reservation with this property plenty of time ahead and they charged me for one night's stay anyhow. I will never stay there again.
Business response:
Thank you for your review. We are sorry that you did not stay with us. Please know, our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We encourage you to try us as we are confident you will have a better experience. Sincerely, Hotel Management
Dirty sheets blood on the bed hair on the pillows.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your suite and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with clean and comfortable accommodations they deserve. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Not clean...Bathroom was not clean...have dirt in tub and shower.Romm having dust and have to clean myself after non availability of cleaning staff and we are vaccum to clean
Business response:
Anish, thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stark abgewohnte Unterkunft. Sauberkeit war absolut nicht befriedigend.heck Inn mangelhaft.
Business response:
Wolfram, thank you for your review. We are disappointed we failed to provide you the best possible welcome at check-in and are sorry for the cleanliness issues you encountered. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst place ive ever stayed at Front desk were good . but they didnt wear any work clothes . the rokm was not like the picture . plug in tub wouldnt lock down and the sink plug was stuck and we pulled that out and yhe end of it was black and nasty. People above us were loud the refrigerator sounded like a mouse was running around in so we unpluged it . over all we checked jn at 7:30 pm and checked out at 3:00 am
Business response:
Betsy, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Horrible The room was absolutely filthy. Pillow cases dirty. Cigarrete burns on the toilet seat. Carpet was stained and when i moved the chair there were chip crumbs all over the floor. This place is in desperate need of neww management and better housekeeping.
Business response:
Tina, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.