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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was COCKROCHES IN THE ROOM! I booked a 3 night stay and left less than 24 hours after checking in! I complained to front desk and it seemed as if they get these complaints pretty often as the front desk staff didn't seem concerned or surprised when I told her about the COCKROCHES. I was told I couldn't get a refund bc I booked through Expedia and I am still waiting for Expedia to even get back to me! Totally grossed out and unhappy with the service from the Hotel and from Expedia.
Business response:
Roula, thank you for the comments. We are sorry for the roaches you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Also, we apologize that you did not have a positive experience with our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we would wel... read more
No more Extended Stay This will be the last stay at this hotel. Hotel is full of bugs and uncomfortable. They wouldnt change the room if I didnt take photos of the bugs but night manager was nice. The staff in the morning is absolutely HORRIBLE. it was so obvious that she hates this job.
Business response:
Thank you for your review. Please accept our apologies for the insects you encountered and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for you did not experience one of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding servi... read more
Worst place ever Had my 16 month old with me and went and got food to cook for breakfast the next morning after checking in just to find out the stove didnt even work in the room, and by that time being alone with a child and already unpacked it was just too much to even think about moving to another room. There was a used and opened razor blade in the bathtub which goes to show how good the must of cleaned the shower to begin with. The rooms surfaces looked like they havent even been spot cleaned as there was dirt all over ... read more
Business response:
Ashley, thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and for the problems you had with the stove. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the f... read more
The bed was terrible, the toilet only flushed half the time, the sheets were too small for the bed, and the queen size bed was closer to a full size.
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you also for being our guest, and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management
One Night of Bull$#×t 1.No Shower Curtain in the Bathroom w/ barely hanging on Rod. 2. Dirty Tub w/ Hair in it 3. The Top of the bed Flips up when sat at thee end of it...also HARD as hell 4. Noise in the Hallway.....doors are herd being slamed all through out the night. 5 The Front desk clerk was nice😃
Business response:
Anthony, thank you for sharing your comments. While you liked our front desk associates, we are sorry for the cleanliness and noise issues you encountered in your room. We only wish we would have known about these problems as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
shower didn't operate smelled like cigarettes toilet leaked from crack in base
Business response:
Betty, thank you for being our guest. It was disappointing to know how uncomfortable you felt due to the housekeeping and maintenance issues you encountered in your room, and we offer our sincere apologies for the inconvenience it caused to you. Your feedback has been shared with the department involved, and we are working on the feedback provided by you to improve our service levels and ensure our teams deliver a refreshing suite to all of our future guests. What you experienced is not acceptable, but we would like you to c... read more
Stains on the toilet seat and outside of bath tub noisy heater that kept me up all night terrible experience
Business response:
CLOSED BY TL
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.