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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I purchased cancellation insurance and was still charged for cancelling AND they didn't have room for me so were sending me to another hotel. I never got confirmation from the other hotel, so I shouldn't be charged. I'm disappointed with both EXpedia AND Extended STay America.
Never again! I usually try to stay at extended stay no matter what area I travel to. This particular location was just terrible. Front desk woman was so unprofessional and rude and was on a personal call cussing and compalaining about guests. The room was dirty the bathroom sink had hair in it , as did the shower which also had some kind of nasty substance in it. The comforter had what looked like a blood stain. Just nasty, horrible experience. I ended up just leaving for the night so really I wasted my money. And why would ... read more
Business response:
Shakera, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Disapppinting experience... Upon arrival we were informed that the hotel was overbooked. Being 5 months pregnant & with a 2.5 year old toddler, it was indeed very disappointing. We have stayed with Extended Stay earlier but never experienced this before.
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personally the smell of smoke really bothers me. When the time we walked into the building I had a hard time breathing. Our room was a "non-smoking room" but it smelled like someone had just smoked 2 packs in there. Then when you turned on the fan in the bathroom the entire room filled with a smoke smell. We waited 10 minutes to check out in the morning because the hotel staff was helping someone else.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Property showing its age. Handle would not stay on shower faucet. Asked for non-smoking room- room smelled of cigarettes.
Business response:
Jim, thank you for being so specific in your evaluation of our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, your concerns with regards to the shower faucet have been discussed with the maintenance them to rectify it immediately. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I had an awful experience with this hotel. Their key cards didn't work properly (I changed cards 3 times), the rooms were unclean (I changed rooms twice), the fire alarm sounded in the middle of the night and the alarm system was faulty so the fire department was not notified until over one hour later when the hotel staff called them directly. Then it took the fire department over 20 minutes to shut off the alarms because the alarm system was not responsive. I feel this was completely unacceptable and an extreme safety hazar... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room very dirty staff said they didn’t have help
Business response:
Richard, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Don’t do it! Room and bath were dirty, hallways were dirty, elevator was scary. The trash can outside main entrance was overflowing with empty beer cans. Bed was uncomfortable. I didn’t even try the breakfast—-I got out of there! Very disappointed because I’d stayed here two years ago and it was nice then. Only plus was the desk clerks were pleasant.
Business response:
Suz, thanks for being our guest. We sincerely apologize for the cleanliness issue and regret the inconvenience caused due to the bedding issue. Your feedback is of utmost importance so, it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.