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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like how the room was set up towels were dirty.
Business response:
Leeanne, thank you for your review. We apologize for the issues in your suite and regret the inconvenience it caused. We are working with the housekeeping team to make sure corrective actions are taken. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was one thing after another as soon as we walked in the car & not one employee seemed to care about anything.
Business response:
Bravo, thank you for staying with us. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Worst Experience Ever My original reservation at another (quality) hotel was cancelled at the last minute. Reason - the hotel overbooked.. I reserved Extended Stay as a last resort. After being at the hotel for a little while, I was so skeeved out, I had to leave. Drove 30 minutes to another hotel at 2:30am after a long flight from the West Coast. I still do not understand how a re the original reservation can be cancelled when it was paid and “guaranteed”. That does not meet my definition of guaranteed. I have lost all fait... read more
Rooms are dirty ..smells like cigarettes even though its says smoke free ..
Business response:
Thank you for your review. We are sorry for the inconveniences you experienced due to smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Absolutely would never pay to stay here again. Front desk lady mean, room nasty, things dirty, windows broken and the retched smell of smoke. If I could coins -10 stars I would. Where’s my refund
Business response:
Thank you for posting a review of your stay. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I didn’t like it. The room was non smoking or smelly feet or smoke. They had one staff member doing everything - check in, laundry, breakfast, check out. Poor girl, I get sorry for her. She was nice the hotel owner just doesn’t spend enough money. Stayed in the Residence inn instead after that and it was awesome - couldn’t have been more different
Business response:
Thank you for choosing to stay with us. We apologize for the smoke odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, your feedback regarding the shortage of staff will be shared with the appropriate individuals for review and action. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.