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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not what I expected from a hotel. I was looking forward to a relaxing night before we headed out on vacation. When we wake up oh, the plan was to refuel and head up to the Poconos energized. Instead, breakfast was nothing short of rabbit food. I think by far that's still part of my whole stay with my family that if where Continental like most hotels, it would have made the stay worthwhile. Just disappointing. Especially for the price for one night.
Business response:
Johnson, thank you for choosing us for your overnight stay. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Great. Everyone really friendly. Pool was awesome.
Business response:
Ricky, thank you for the fantastic feedback of Extended Stay America. It is good to know you were impressed with the great service delivered by our associates and that you enjoyed our pool area. Thank you again for the great review. Please come and see us soon! Sincerely, Hotel Management
Continental breakfast was limited to oatmeal, snack bar, pre-packaged muffins and coffee.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our breakfast offerings and regret any inconvenience caused. Your feedback has been shared with our food and beverage team to see where we can do better. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Toilet needs an elongated bowl for comfort. Bathroom is very cramped, sink has hardly any vanity space around it for shaving kit, makeup, etc. Did not have enough clean towels available for us; had to exchange dirty wet towels for clean dry towels in the morning. Everything else was fine.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Great spot with all the necessities Great hotel to stay at....full size fridge and 2 burner stove, great price and friendly staff. Tom who checked us in was amazing, we’ll miss seeing and talking to him!!
Business response:
Angela, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you loved your well-equipped room and that the service provided by our associates, especially Tom, met all your expectations. We will share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.