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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied This was definitely a home away from home.
Friendly staff
Business response:
Dear Richard, our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for taking the time to write about your stay at Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
The room was not clean at all. There was stains and dirt all over the carpet, bathroom had not been clean, piles of dirt on the window sill, had not been dusted in a very long time, not even sure the sheets were clean. After complaining to the front deck, she informed me that they do not have a regular cleaning staff. Absolutely Not ok.
Business response:
Dear Christine, thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid fe... read more
This hotel facility was not properly cleaned in the general areas, the elevator and hotel rooms. Certain things were dirty or had a weathered look and feel or needed proper maintenance or replacement (e.g., broken lamps). The staff member at the desk was friendly and helpful.
Business response:
Dear Timothy, although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apologiz... read more
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Overall this is a pretty nasty hotel. Not even a good value.
Business response:
Dear Jennifer, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.