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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was great. Room was clean and large inside. Close to food and entertainment
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay, and you enjoyed our pool. We are also happy you liked your comfortable suite, and our location was perfect for your needs. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
not so great uncomforable sofa bed, front desk was not helpful, odd odor
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your concerns regarding the sofa bed with the appropriate team. We are truly sorry and hope you will consider giving us a second chance in t... read more
Not bad.. not great Prett good for inexpensive stay... Staff was taciturn... didn't show any signs of caring about customer... Room seating furniture was extremely uncomfortable.... not coffee make as promised on card... Notwithstanding probably as good as similarly priced accommodations. I've certainly experienced far worse.
Business response:
Richard, thank you for sharing your review online. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the service is shared with the appropriate team to make sure we deliver better performance. Your feedback concerning the coffee is shared with the appropriate team to find our what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
A bit run down-appearing slightly unkept room when I arrived but made up by very helpful front desk staff as I arrived at 1:30AM
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
This was not what I expected from a hotel. I was looking forward to a relaxing night before we headed out on vacation. When we wake up oh, the plan was to refuel and head up to the Poconos energized. Instead, breakfast was nothing short of rabbit food. I think by far that's still part of my whole stay with my family that if where Continental like most hotels, it would have made the stay worthwhile. Just disappointing. Especially for the price for one night.
Business response:
Johnson, thank you for choosing us for your overnight stay. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Great. Everyone really friendly. Pool was awesome.
Business response:
Ricky, thank you for the fantastic feedback of Extended Stay America. It is good to know you were impressed with the great service delivered by our associates and that you enjoyed our pool area. Thank you again for the great review. Please come and see us soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.