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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Central Location. Easily accessible and close proximity to shopping, restaurants..etc.
Business response:
Thank you for the wonderful review of Extended Stay America. We're delighted to know our excellent location worked well for you and that you enjoyed your time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Loved that is was near the main road to everything we wanted to do but not right on the main road. Also close to stores.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Okay The hotel itself was decent. However our room had ants. The hotel did give us a voucher for free night stay at any extended stay. They could not refund any money because we booked from hotel.com. I highly recommend not to book from third party sites due to if any issues the hotel will not refund any money
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the uncleanliness. Our pest control provider has serviced your room, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Elevator broken. No linen for sofa bed in the room. Staff gives no information about the property or anything.
Business response:
Thank you for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Found the room clean and TV program list good. The hallway and grounds clean.
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
When we got there, the room had no towels, and some bedding were missing. It was also muggy in the room
Business response:
Thank you for choosing us. We are sorry we missed meeting some of your expectations during your stay. We will review your feedback and will take the necessary steps to prevent the issues you mentioned from happening again. Please know fresh towels and linens may be exchanged at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.