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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental breakfast was limited to oatmeal, snack bar, pre-packaged muffins and coffee.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our breakfast offerings and regret any inconvenience caused. Your feedback has been shared with our food and beverage team to see where we can do better. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Toilet needs an elongated bowl for comfort. Bathroom is very cramped, sink has hardly any vanity space around it for shaving kit, makeup, etc. Did not have enough clean towels available for us; had to exchange dirty wet towels for clean dry towels in the morning. Everything else was fine.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Great spot with all the necessities Great hotel to stay at....full size fridge and 2 burner stove, great price and friendly staff. Tom who checked us in was amazing, we’ll miss seeing and talking to him!!
Business response:
Angela, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you loved your well-equipped room and that the service provided by our associates, especially Tom, met all your expectations. We will share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Tom is the reason we loved our stay. Tom checked us in, he always called us by name and couldn’t have been more helpful/fantastic! The rest of the staff should take a lesson on friendliness, but they were still good. The hotel was clean. Breakfast was ok. The appliances were great. Including the grill we used on the patio
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know you loved our well-kept property and that the service provided by Tom went a long way in making your stay a memorable one. We will surely share your compliments with him. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Stayed overnight on sightseeing trip with family from NYC to Virginia Beach
Business response:
John, thank you for choosing Extended Stay America for an overnight stay. We're thrilled to know our location was ideal for you and that you and your family enjoyed your time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.