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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great. We had to move rooms due to noice above all night, noise from the elevator and a bad smell on the hall. Staff was great, accommodating. Not sure we will stay there again
Business response:
Dear Robin, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Clean sheets, ease of location. On checkin Friday, was told bathroom light did not work, but would be fixed the next day. Was not fixed by check out Monday. Bath to Shower diverter did not work, and no one to fix it. Had to put other light in bathroom, and rig the tub faucet to get some type of shower. Carpets very dirtu through out the property. Ours was sticky and had to wear socks.
Business response:
Dear Eric, thank you for staying with us and sharing your experience. Please accept our apology for the bathroom fixtures not working correctly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We also apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to ... read more
The Extended Stay Malvern is my absolute favorite hotel in the Philadelphia area. A friendly and helpful staff, great wifi and spotlessly clean rooms are always found. I'd highly recommend the Extended Stay to travelers to the area.
Business response:
Dear Michael, we are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. Sincerely, Hotel Management
Waited for 20 minutes until someone checked us in, there were no sheets on any of the beds and the room had a funny smell.
Business response:
Dear John, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
The place needs to be better maintained. The staff was AWESOME.
Business response:
Dear Anthony, thank you for being our guest. We are glad overall; you were pleased with your stay. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
First, there was no staff. I had to call a number that was posted at the front desk to reach a staff member. She told me was “cleaning a room” so give her a few minutes. She then tells me since I booked through Expedia, my reservation was overbooked so my room was not ready?? She told me I would have to wait another hour for clean linen so she could make the bed, “or you can make it yourself.” If it wasn’t for the holiday weekend and everything in the area being booked due to numerous sports tournaments, I would have walked ... read more
Business response:
Dear sofia, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.