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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and accommodating. Room was clean and as expected. Slept well.
The room was definetly not worth what we paid for it. The beds were harder than a rock there were ants crawling all on the night stand the bathroom was just gross under the sink in the cabinet was not wvem cleaned
Business response:
Dear Danielle, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Less then expected Front desk very personable, however room was less then pictured. Dirty handles on closet, carpet badly stained, non smoking room smelled like smoke and when we went in the wondows were open and door unlocked. When asked why, said it was stuffy in there. Well, after closing windows was when the odor came back. Little rubber band hair tie in corner of shower, didnt see till got in, unsure if it was cleaned. Fridge handles dirty. Never again
Business response:
Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; we regret that these issues compromised your experience. We will follow up on your concerns to ensure we are well poised. We appreciate your patience and hope you will change your mind and consider giving us another chance to serve you better whenever you return to this area. Sincerely, Hotel Management
The property was ok. Too much noises coming from the top floor. The door that opens up to the small patio was broken..you can go out but have to walk around to get in.
Business response:
Souksomchay, thank you for evaluating your recent stay. We are very sorry you were inconvenienced by the noise from other guests and the concerns you outlined. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon. Sincerely, Hotel Management
Great customer service and rooms were perfect
Business response:
Dear David, we appreciate the outstanding review. We are delighted that you loved your room and our service. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management
Very nice room. Desk staff was great.
Business response:
So excited to hear your enjoying your stay!
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.