Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are sorry we missed meeting some of your expectations during your stay. We will review your feedback and will take the necessary steps to prevent the issues you mentioned from happening again. Please know fresh towels and linens may be exchanged at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Amber, thank you for the excellent review of Extended Stay America. We're so happy to know you loved your well-equipped room and that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while here for a dance competition. We are glad to know you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Edward, thank you for being our guest. Although you liked the size of your suite as well as your fully-equipped kitchenette, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management