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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super friendly & apologetic desk staff
Business response:
Michael, thank you for your review. Although you liked our cordial associates, we are sorry if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Hair dryer did not work - on tight schedule with no time to ask for replacement
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
Perfect, Everything went well.
Front door was off its hinges
Business response:
Richard, Thank you for your candid feedback. We are sorry for the maintenance issues you encountered during your stay with us. We have immediately shared your concerns with our maintenance team for a quick review and action. We appreciate your patience and hope to have the opportunity to host you again in the future. Sincerely, Hotel Management
Kiana was amazing! Super helpful with check-in and was incredibly nice while doing the check-in and check-out process.
Business response:
Casey, thank you for staying at our hotel. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. Kiana will be thrilled that you singled her out with compliments! Thank you again, and we hope to welcome you back soon! Sincerely, Hotel Management
I was very pleased with everything, and I’ll be coming back to the motel soon
Business response:
James, thank you for choosing Extended Stay America. It is wonderful to read that we exceeded your expectations and that you had a relaxing time with us. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Sincerely, Hotel Management
When I called to confirm I was arriving late, the front desk notified me that they had overbooked the hotel and had no room for me despite making a reservation and messaging prior to let them know about my late arrival.
Business response:
Christine, thank you for posting your review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.