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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I would stay hear again. Good location lots of places to eat places to shop everything is in one area and in walking distance.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Room was adequate. Staff were nice. Breakfast was awful - nothing we could (or would want to) eat.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The so so get away There was no one at the front desk. I had to call for someone to come out. the elevator was dirty. My grandson was taking the luggage cart back down stairs and as he was going through our hotel room door, a man shouted at him, hey what's going on here. I peeked my head out and said he is returning the cart, why? and he shut up. He didn't have to use that tone. he wasn't playing with the cart, he was returning it. breakfast was muffins and coffee. I had a two year old with me. what kind of drink is coffee f... read more
Business response:
Sandra, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Please give us another opportunity to provide you with a better experience on... read more
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
You get what you pay for. Old and outdated. Was not greeted during check in. The front desk person was in the office. I had to say "hello" a few times before they came to check us in. Rooms and the whole place are in need of an upgrade. Bed was very stiff with very outdated sheets on the bed. Room had a very unusual smell and had to open window to get rid of stench. I had to come down to get cups and utensils. There was no exercise room like in the pictures, and the signs for the room were covered up by tape. Not worth the p... read more
Business response:
Joseph, please accept our sincere apologies for letting you down during your recent visit to our hotel. We have shared your comments with our team and we will take corrective action to ensure that the issues are resolved. Thank you for sharing your concerns and we hope to have the opportunity to welcome you back soon for a much better stay. Sincerely, Hotel Management
Hotel was ok. No soap or shampoo in room I had to ask for it.
Business response:
Thank you for staying with us. It's nice to read you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to w... read more
The staff was so nice. The location worked well for us.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved our ideal location and that you appreciated our associates. It was a pleasure hosting you, and we hope to see you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.