This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ANGRY By far the worst hotel experience i have ever had! I traveled professionally for the DoD for over ten years, as well as worked with many hotels hosting events for deploying and returning service members. I have never had such a terrible customer service, hotel, and follow-up experience in all of my life! Every job I have ever had has been some what related to customer service and this was absolutely unbelievable! I have on hold with their customer service over an hour, filled out three of heir surveys sent to me, and h... read more
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Hot and smelly and sticky
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The staff was nice but the beds were uncomfortable and overall the room was a bit run down.
Business response:
Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another... read more
Probably would not stay there again It could have been cleaner but wasn't too bad It is very dark and couldn't even put on make-up.
Business response:
Janemarie, thank you for taking the time to write a review about your experience at our hotel. We strive to consistently deliver exceptional service so we apologize for the issues you had in your room. We appreciate your patience and have shared your feedback with the appropriate team. We would welcome an opportunity to restore a favorable impression on your next stay. Sincerely, Hotel Management
Na
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
When I arrived at hotel the room was not available I had to take a downgraded room for same price
Business response:
Nicole, thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedbac... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.