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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not all the promised equipment was in the room, and the hotel was not able to provide the dishes and cooking equipment that should have been there. Our first room smelled of cat and they had to move us to another room. Also, the air conditioner did not work in our first room.
Business response:
Daniel, thank you for staying at Extended Stay America. We are sorry for the issues you had with your first room, but we are happy our staff resolved it to your satisfaction. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Ok place near where we were having a family party Not too bad for the money ...clean room...breakfast was a little incomplete...had to keep asking for items that were all gone
Business response:
Bill, thank you for your review of Extended Stay America. We are glad you liked our affordable rates and that our location was convenient for your needs. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Alan, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The only problem was it smelled musty from the leaking water fountain by the pool doors. Other than that it had clean rooms and the staff was very friendly.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pleasantly Surprised! Good size room for 3 adults 2 Children & a dog. No issues at all! Had a great stay!
Business response:
Patti, thank you for your 5-star review of Extended Stay America. We’re delighted to know you were happy with your spacious room and that you had an excellent stay with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Konstantinos, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
George, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Sofa bed a dog would not sleep on. The sofa bed was unusable. I have slept on many sofa beds and none are very comfortable. But this one was unbearable. I asked if they could replace the mattress and was told there was nothing they could do.
Business response:
David, we are happy to hear that you enjoyed your overall stay. However, we sincerely apologize for the problems you encountered with the comfort of the sofa bed. We have discussed your comments with our engineering department, and we are looking into the issue so that we can correct it. Thanks again for your review, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.