Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for staying at Extended Stay America. We are glad to know you loved our ideal location and that you appreciated our associates. It was a pleasure hosting you, and we hope to see you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Please accept our apologies for the maintenance issues you encountered in your room and for the inconvenience you had due to it. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. ​​​​​​​Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Please know, our housekeeping is done on a weekly basis to respect the privacy of... read more

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted you were impressed with your room and that you enjoyed your time at the pool. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Philippa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had an enjoyable visit here and that our staff made it a memorable one. We appreciate your feedback and hope to see you back again. Sincerely, Hotel Management