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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well priced. Will be staying again. Wish they had WiFi and if they did , they should tell guests so we don’t have to guess.
Not the best, but not the worst My room was nice. The staff were friendly. The hallways and elevator were nasty. Like no one swept the carpets or mopped the elevator floor or wiped the buttons down in a while. Also, other guests put their garbage in the hallway and it would still be there the next day. Same thing with out on the deck. Nice deck, however, the cigarette butts were not emptied daily and the trash was not taken out daily.
Business response:
Jessica, thank you for taking the time to review your stay with us. We are glad to read you had liked your room and that the service provided by our staff. However, we are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincere... read more
Dont book here you will not have a room on arrival Dont book here, you may not have a room when you show up. We showed up and they didn't have a room for us and didnt contact us beforehand. Also they couldnt of cared less about helping to find anoter room. When Hotels.com contacted them they said there was 2 others this same thing happened with, no room when they showed up and no contact before. Sounds like they are overbooking and some will be screwed with no room. Staff there was no help at all. On the otherhand Rachel at ... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management
There used to be a pool apparently, but it was filled in with concrete. The air conditioner in the room was so weak, we could hardly tell it was on. Also, the lobby, elevators, and hallways smelled raunchy, I felt like I was going to throw up.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The worst experience ever This trip was over booked and we had no where to stay after driving 5 hours with small children we had to sleep in the car
Business response:
Geneva, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you all. Sincerely, Hotel Management
Staff friendly and helpful. Property needs updated and a thorough deep cleaning.
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations and regret any inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On a positive note, we are happy to know you liked our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Good Overall Overall a short pleasant experience. After a day of being out in 90 degree weather we were looking forward to the indoor pool, as stated in the description, and it was permanently removed. We were very upset as we’re my kids who were looking to cool down. Otherwise hotel, rooms, linens were very clean.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.