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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a very nice and clean hotel to stay in! There were hardwood floors in the bathroom and kitchen that made the hotel room nicer!
Business response:
Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that enjoyed having a fully equipped kitchen in your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Hotel was nice and the staff was excellent and helpful
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Gaming convention The employees were nice and our suite was nice and comfortable. The air was not good to the bedroom. We had to open the window and still got hot. We also had to go to the desk and ask for our dishes, cups etc. That was not real handy to do. But we had. Good stay.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our courteous service. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Nice hotel The location was good. The room was clean. We had to ask for sheets for the sofa bed as there were none in the room. The hotel staff were awesome and gave us really helpful information. No breakfast.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous service. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Bare bones hotel. For what we paid for the room we received little comfort. We realized that Extended Stay has very limited amenities but for the price we paid they could have done a better job of cleaning. They could use a major update in the rooms. Window cleaning would give guests a better outlook on the place!
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not all the promised equipment was in the room, and the hotel was not able to provide the dishes and cooking equipment that should have been there. Our first room smelled of cat and they had to move us to another room. Also, the air conditioner did not work in our first room.
Business response:
Daniel, thank you for staying at Extended Stay America. We are sorry for the issues you had with your first room, but we are happy our staff resolved it to your satisfaction. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Ok place near where we were having a family party Not too bad for the money ...clean room...breakfast was a little incomplete...had to keep asking for items that were all gone
Business response:
Bill, thank you for your review of Extended Stay America. We are glad you liked our affordable rates and that our location was convenient for your needs. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Alan, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.