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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the location, room setup and staff was ok but the fire alarm went off when I sprayed my sport body spray while sitting on the bed.
I expected this hotel to be really nice considering it’s around several companies but it was an awful hotel. It was dirty, had a bad odor throughout the hotel, the room didn’t look like it was cleaned forget sanitized. It was a disappointing hotel overall. The only thing nice about the hotel was the staff. Everyone was super friendly and kind.
Business response:
Thank you for your feedback. We apologize for the housekeeping oversights you outlined. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The rooms are not very clean...the beds very uncomfortable especially the sofa bed. Otherwise it was a good stay
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation regarding your room and have taken note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We had a lovely visit and the staff was very friendly. The room was nice but the bathroom sink had some hair in it as did the shower. Other than that it was clean. We were slightly disappointed at 8am that there was no coffee (we assume due to COVID) and we did not have a coffee maker in our room.
My experience with a front desk agent was not good. The agent was very rude and didn’t offer and suggestions or any fix to a small issue. Instead he became very confrontational and boisterous. This agent has been employed with ESA for 7 years so he is always right....
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
It was fun Good size rooms, it was more like a small apartment. Nice to be able to have the cooking option. If we ever comback to the area id.deff stay here again
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.