This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Staff friendly and helpful... however lack of communication service for room service
Business response:
Timothy, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we are sorry as we didn’t communicate our housekeeping policy to you. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great Loved it
Business response:
Oscar, thank you for your fabulous feedback and letting us know your stay at Extended Stay America was exceptional. We look forward to welcoming you again in the near future. Sincerely, Hotel Management
Train the staff I wanted to check out on Thursday. The front desk person was new and didn’t know how to checkout. Constantly saying I was paid then in the next breath I owed the bill. I explained and showed her I paid using hotels.com. The resolution was to leave and the manager will look at it when they come in. If there’s any issue they’ll call.
Business response:
John, thanks for being our guest. We are happy to read you had an overall nice stay. However, we are sorry for the service issue you encountered at the time of your reservation and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
The front desk personnel are very kind, however the room was not clean at all. There was food stuff running down the door of the cabinet the garbage can was in
Business response:
Linda, thank you for staying with us. Although you liked our courteous front desk service, we are sorry for the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Great hotel but overpowering room deoderizer The hotel was clean and the bed was pretty comfortable. The television was smaller than those in comparable hotels I've stayed in too but it worked and the picture was clear. My only real complaint is the deodorizer sprayed in the room, I'm assuming after the room was cleaned, was overpowering. For someone with sinus problems and allergies like me, it was way too much. It irritates my sinuses and I was more congested than usual in the morning. Using such a strong spray also makes ... read more
Business response:
Melanie, thank you for sharing your feedback. Review such as yours helps in making our facilities and services better. We are pleased you enjoyed most aspects of our hotel, and we look forward to welcoming you back the next time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Darryl, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.