Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your stay and that we met and exceeded all of your expectations. Thanks again, and we look forward to your next visit when in our area. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Jody, thank you for being our guest and for taking time to share your evaluation of our hotel. We are pleased you were satisfied in general, but we regret we fell short in some areas. We apologize for this and hope you will give us another opportunity to make a better impression. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We would love to have you stay with us again and leave completely satisfied! Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your feedback. We are pleased you had an overall good stay, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our maintenance team for a quick review. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for your comments regarding your stay at our hotel. We appreciate your candor and will share these concerns with our team to make sure that these issues are resolved. Please accept our sincerest apologies for letting you down during your stay with us. We hope you will give us another opportunity to serve you and have you experience our hospitality the way you should have on this visit. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management