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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thanksgiving Stay Could not have had a more welcoming person than Tom to check us in. He was very friendly and helpful. While the room was upgraded about 5 years ago (?), the cabinets are still old and falling apart. Not much to speak of as far as the upgrades are concerned. Other than that, the room was clean, quiet and the beds were comfortable. We stayed 3 nights for a family visit for Thanksgiving.
Business response:
Daniel, thank you for being our guest at Extended Stay America while here for Thanksgiving. We are glad to read that you liked your clean & comfortable room and the service provided by Tom. However, we are sorry if any inconvenience was caused to you while you were here. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
No breakfast It claims to offer breakfast but had no juice, no toast, no yogurt.... just coffee and prepackaged muffins. Would not stay here again
Business response:
Thank you for being a guest at our hotel. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It was sufficient. The good: The staff was nice and accommodating, the hotel is walking distance of a small shopping plaza that has a few food venues. The rates are reasonable. The bed was comfy, the windows open, and I've never had a shower that could get this hot! The bad: When I got to the room, I found kitchen supplies are provided à la carte, cleaned, from the front desk. The basket I received was visibly dirty. There was something brown and crusty in the water glass, sauce or something still on the utensils, and so on.... read more
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the service provided by our staff. However, we are sorry for the cleanliness issues you had while being here. We have shared your comments with our Housekeeping team to ensure it never happens again. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management
Air conditioning and pool Air conditioning unit too loud and ineffective. Pool extremely small.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered with the air conditioning unit. We will make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. Also, we have taken a note of your feedback in regard to our pool as we plan any updates in the future. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Nice Hotel close to the event venue The Hotel was clean, however there was nothing as far as glassware and utensils in the room. Also soap was one bar had to move it between bath and sink. No bath mat was available. It was close to the event venue that i was attending. RJMusselman@outlook.com
Business response:
Robert, thank you for reviewing us. We're pleased to know our location was just perfect for your needs. However, we're sorry we missed communicating you about our in-room amenities and toiletries. Please know, all our amenities are kept at the front desk to ensure its cleanliness and is available on request. We appreciate you taking out the time to provide us with your feedback and hope to welcome you back. Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Business response:
Susan, thank you for being our guest. We are happy that overall you were pleased with your stay/visit. However, I am sorry for not living up to your expectations. We hope to have the chance to better serve you. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Lynn, thank you for staying at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.