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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Yikes! Alas, the cleanliness of the hotel left much to be desired. The room was noticeably dusty, and when I left in the morning my sinuses were stuffed. I found a long black hair in my sheets -- and my hair is neither long nor black. The whole room felt dingy and threatening. I also had to wait for quite a while to be served at the front desk. A sign suggested that the clerk was off helping other people, but I have my doubts -- they emerged from a room just behind the front desk once I called them after waiting for well ove... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused, and we hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Teresa, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Richard, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
guess it was OK Having a “full kitchen” seemed like a good idea, but since it unexpectedly did not provide pots, pans, dishes, utensils, et cetera, it turned out to be nearly useless. These items are generally provided at other comparable motels where I have stayed, so I brought food with me in order to be able to prepare my own meals while I was there, but was unable to do so. The unexpected deletion of the advertised continental breakfast only exascerbated this shortcoming. Aside from these issues (which were by no means m... read more
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked your refreshing suite. However, we regret your disappointment with breakfast not being available during your visit. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward... read more
This is the better of the two locations in Malvern. If you have a choice, be sure to select this one! Rooms are spacious and clean. No breakfast, gym, etc. during CORONA.
Business response:
David, thank you for choosing Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you liked our well-kept, spacious suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.