Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Kimberly, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to know your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for choosing our hotel and for sharing your feedback. Please accept our apologies for the inconvenience you experienced in your suite. We strive to provide superb hospitality to every guest, yet it seems we fell short this time. Your comments have been shared with our team to make sure this does not happen again. hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Peter, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Kelly, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Shannon, thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure reading about the excellent service you received from Katie. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Moreover, to ensure kitchenware's cleanliness upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we regret any inconvenience caused due to it. Thank you again for allowing us to be of s... read more

Business response:

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for your excellent review of Extended Stay America. We are thrilled to know you had an enjoyable stay at our hotel and that you were highly impressed with what we had to offer. Your business is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Charlotte, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are thrilled to read our hospitality made for a great stay. We are also delighted to know you liked your comfortable suite. Your recognition is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the disappointing stay you had, and we regret the housekeeping issues you encountered in your suite. Also, we are sorry for the discomfort you had with the mattress. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management