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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing There was no Wi-Fi during our 3 day stay. Continental breakfast was coffee/tea and granola bars. Shady characters parked outside front door at all hours of the day. Won't stay here again.
Business response:
Jody, thank you for being our guest and for taking time to share your evaluation of our hotel. We are pleased you were satisfied in general, but we regret we fell short in some areas. We apologize for this and hope you will give us another opportunity to make a better impression. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We would love to have you stay with us again and leave completely satisfied! Sincerely, Hotel Management
OK It was ok, could have been cleaner & the fridge was super noisy, I ended up unplugging it.
Business response:
Jennifer, thank you for your feedback. We are pleased you had an overall good stay, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our maintenance team for a quick review. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Jennifer, thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
Next to a very noisy highway and hears traffic all night: Tub had visible body oil rings and streaks and front of fridge had grease and dirty at bottom of front door.
Business response:
Thank you for your comments regarding your stay at our hotel. We appreciate your candor and will share these concerns with our team to make sure that these issues are resolved. Please accept our sincerest apologies for letting you down during your stay with us. We hope you will give us another opportunity to serve you and have you experience our hospitality the way you should have on this visit. Sincerely, Hotel Management
Great
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Thanksgiving Stay Could not have had a more welcoming person than Tom to check us in. He was very friendly and helpful. While the room was upgraded about 5 years ago (?), the cabinets are still old and falling apart. Not much to speak of as far as the upgrades are concerned. Other than that, the room was clean, quiet and the beds were comfortable. We stayed 3 nights for a family visit for Thanksgiving.
Business response:
Daniel, thank you for being our guest at Extended Stay America while here for Thanksgiving. We are glad to read that you liked your clean & comfortable room and the service provided by Tom. However, we are sorry if any inconvenience was caused to you while you were here. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
No breakfast It claims to offer breakfast but had no juice, no toast, no yogurt.... just coffee and prepackaged muffins. Would not stay here again
Business response:
Thank you for being a guest at our hotel. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It was sufficient. The good: The staff was nice and accommodating, the hotel is walking distance of a small shopping plaza that has a few food venues. The rates are reasonable. The bed was comfy, the windows open, and I've never had a shower that could get this hot! The bad: When I got to the room, I found kitchen supplies are provided à la carte, cleaned, from the front desk. The basket I received was visibly dirty. There was something brown and crusty in the water glass, sauce or something still on the utensils, and so on.... read more
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the service provided by our staff. However, we are sorry for the cleanliness issues you had while being here. We have shared your comments with our Housekeeping team to ensure it never happens again. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management
Air conditioning and pool Air conditioning unit too loud and ineffective. Pool extremely small.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered with the air conditioning unit. We will make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. Also, we have taken a note of your feedback in regard to our pool as we plan any updates in the future. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.