Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Darrel, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Khalid, thank you for being our guest. We are sorry you had a substandard experience. We strive to make sure each guest has a pleasant stay, so we apologize for the lack of kitchenware which hampered your experience. Your comments will be discussed with the appropriate individuals in an effort to enhance our facilities. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Joyce, thank you for being a guest at Extended Stay America. We want your stay with us to feel like home and be as comfortable as possible, so it was a pleasure to know you loved the relaxing time you spent at our immaculate property. On behalf of everyone, we would like to invite you for another restful experience on your next trip. Sincerely, Hotel Management 

Business response:

Iris, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jessica, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our front desk associate and accommodations. However, we regret the issue you had in your suite. We value your comments and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Rick, thank you for choosing to stay at Extended Stay America. We regret the issue you had in your suite, but we are glad our front desk associate resolved this to your satisfaction. We will be sure to share your kind compliments with her. Thank you for being our guest, and we hope to see you soon. Sincerely, Hotel Management