Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Nakeia, thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are genuinely sorry for the issues in your room and for the disturbance you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Sharron, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Kattia, thank you for reviewing your experience at Extended Stay America. We are delighted to know everything went well during your stay and that our service, along with our amenities were beyond your expectations. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry you were disappointed with the condition of your suite. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our pest control provider and housekeeping team to address the issues immediately. We also regret your disappointment with our internet and the service issue you experienced at our front desk. We have discussed your comments with our associates to make sure we are consistent with our service delivery. Sincerely, Hotel ... read more