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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled slightly of smoking, funiture in room worn, stained, cabinets in room worn. Crumbs on floor, heater very very loud. Even furniture in lobby holes. Stopped at convenient store before hotel. Asked police for direction. He said not to stay there crime, drugs. Often called there.
Business response:
Dear Robert, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry for failing to deliver the flawless experience you deserve. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future gue... read more
The bed was not made. When we asked for pillows they said they were booked and did not have enough pillows. We had to take our coats roll them up and put in a pillow case and use as a pillow. Worst place I have ever stayed.
The room was not clean at all. There was stains and dirt all over the carpet, bathroom had not been clean, piles of dirt on the window sill, had not been dusted in a very long time, not even sure the sheets were clean. After complaining to the front deck, she informed me that they do not have a regular cleaning staff. Absolutely Not ok.
Business response:
Dear Christine, thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid fe... read more
This hotel facility was not properly cleaned in the general areas, the elevator and hotel rooms. Certain things were dirty or had a weathered look and feel or needed proper maintenance or replacement (e.g., broken lamps). The staff member at the desk was friendly and helpful.
Business response:
Dear Timothy, although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apologiz... read more
Overall this is a pretty nasty hotel. Not even a good value.
Business response:
Dear Jennifer, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Clean sheets, ease of location. On checkin Friday, was told bathroom light did not work, but would be fixed the next day. Was not fixed by check out Monday. Bath to Shower diverter did not work, and no one to fix it. Had to put other light in bathroom, and rig the tub faucet to get some type of shower. Carpets very dirtu through out the property. Ours was sticky and had to wear socks.
Business response:
Dear Eric, thank you for staying with us and sharing your experience. Please accept our apology for the bathroom fixtures not working correctly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We also apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.