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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is clean, parking is a bit of a problem. Better trained associates needed on overnight shift
Business response:
Kim, thank you for sharing your comments. We are sorry for disappointing you with our customer service and have addressed this concern with the entire team. We value your feedback and hope you will provide us another chance to make a favorable impression. Sincerely, Hotel Management
just the stuff and the they charge ne 300 over changed my baby girl 2 years old broke a dress drew it just needed to be glued back together the face fall o
Business response:
Thank you for the feedback. We are sorry for the inconvenience you had during your visit. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The place was dirty had a awful smell. Candy wrappers stuffed all in the pull out bed and behind the sofa. Hair in the tub.
Business response:
Kristina, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Clean but shower & sink were clogged Stayed overnight for a work conference.. I booked originally with a different hotel through hotels.com and when I arrived at this hotel everything seemed decent. Unfortunately, the shower and sinks were clogged and I was unable to take a shower before an important work conference in the morning.
Business response:
Thank you for your review. We apologize for the issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
They didn’t have soap or tissues, they ran out of toilet paper!!! There was a hair in the sink and a dirty towel hanging in the bathroom when we got there and hairs in the bathtub. There was no breakfast either everything was gone and my basket was on the floor by the time we left around 8:00. I would never stay here again!!
Business response:
Thank you for the review of your stay. We apologize for the cleanliness issue you encountered and regret that you could not take advantage of our grab-and-go breakfast. We will share your concerns with the appropriate teams to ensure a this does not repeat going forward. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our team to ensure these items are always well-stocked. Thank you again, and we hope you will reconsider and give us a chan... read more
Totally messed up my reservation wound up on the phone with Expedia and the hotel back and forth for over three hours. 90 minutes of that spent standing outside in blazing 90 degree temps and I am a heart patient. No good. They were overbooked and advertised available rooms. Later that day called to find out if I planned to arrive for my reservation which was supposedly cancelled. Incompetence!!!
Business response:
Thank you for reviewing our hotel. We apologize for the mix-up with your reservation and for not being able to accommodate you. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.