Extended Stay America - Phoenix - Airport

Business response:

Dear Guest, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a relaxing stay, and we regret that the bed size did not meet your expectations. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations. Our team strives to provide a comfortable environment for every stay, and we will share your comments with our team. We hope another opportunity in the future will allow us to provide a positive experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that you found our staff courteous, as we truly value attentive service. At the same time, we regret that certain aspects of your room, including the condition and overall comfort, did not meet expectations, and we understand how details such as in-room functionality and bedding quality can affect the experience. We also appreciate your candid comments on the breakfast offering, as guest feedback plays an important role in our evaluation of our amenities. We hope to welcome you back for a m... read more

Business response:

Dear Guest, We hope you had a pleasant stay overall; however, we regret that we did not meet all your expectations. Your comments are valuable, and we will share them with our team to identify areas for improvement. Please note that our complimentary grab-and-go breakfast is intended to provide a quick, convenient start to the day. We hope you might consider giving us another opportunity to provide a stay that better reflects the comfort and quality we strive to offer. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the excellent review. We are glad your stay was enjoyable and that we were able to exceed all your expectations at a great price. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that certain aspects of the accommodations did not meet your expectations. Comfort and presentation are important elements of the guest experience, and your observations are valuable as we continually evaluate ways to enhance our rooms. Our team is committed to maintaining inviting accommodations and ensuring guests feel at ease throughout their visit. Feedback like yours helps us focus on areas that may need attention. We appreciate your comments and hope to have the opportunity to provide you with a m... read more

Business response:

Dear Guest, We are pleased to know your accommodations were well prepared and met expectations in that regard. At the same time, we understand that overall presentation and atmosphere contribute greatly to the guest experience. Our properties are designed to provide practical comfort, and we continually evaluate enhancements to ensure a welcoming environment throughout the building. We value you taking the time to provide your thoughts, and hope to have the opportunity to welcome you again in the future for another stay. Sin... read more

Business response:

Dear Guest, We are pleased to hear that the accommodations met your needs and provided a suitable place to rest during your visit. Value and comfort are important considerations for many travelers, and we appreciate your balanced perspective. Guest feedback helps us better understand what matters most and guides ongoing efforts to enhance the overall experience. We are grateful you chose to stay with us and hope to welcome you again in the future for another comfortable and convenient visit. Sincerely, Hotel Management