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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room felt stuffy maybe cause the tub faucet leaked all night (super noisy). Staff was nice but wasn’t able to exchange room-didn’t have any(supposedly booked).Didn’t try the breakfast. Served the purpose one night stay.
Business response:
Dear Guest, Thank you for sharing your feedback about your stay. It is good to know the visit served its purpose as a one-night stop, and that the team was kind during your time at the property. Your comments regarding the room environment and the maintenance concern have been noted and will be reviewed so comfort and upkeep remain consistent for every guest. We understand how important a restful night is and appreciate you bringing this to our attention. We hope to welcome you back again for a more comfortable stay in the f... read more
Si
We only stayed for 5-6 hours because it was a quick drive to the airport. The reception staff is the treasure of this hotel.
Business response:
Dear Guest, Thank you for reviewing your short stay with us. We certainly appreciate your compliments on our front desk associates. However, we hope you will accept our apologies for not meeting your expectations. We value your feedback as we are always striving to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we can provide the perfect stay you deserve. Sincerely, Hotel Management
Positive features (Pros): location, price, hot shower, and comfortable bed. Negative features (Cons): I requested a third-floor room away from the elevator but was assigned a second-floor room near it. The staff's behavior is inconsistent; they can be friendly when they choose to be. No housekeeping service is provided. The concept of the hotel is interesting, but not my favorite. Overall, this hotel and its location served their purpose for this trip.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We are happy that our convenient location worked well for your stay. While we are glad that the shower and the comfort of the bed contributed positively to your experience, we are sorry that we did not meet your expectations regarding your room preference. We sincerely apologize for the interactions you had with our team that did not feel consistently welcoming, as this is not the standard we aim to uphold. We also understand your concerns regarding t... read more
Yes
Business response:
Dear Guest, It was a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the area. Sincerely, Hotel Management
The room was clean, but had the look and feel of dull and drabby. The staff were pleasant. No problem with Wi-Fi. Was very disappointed there was no coffee pot or alarm clock. This property sits right next to an industrial park. Very run down area. Felt unsafe at times.
Business response:
Dear Guest, Thank you for taking the time to share your impressions from your recent visit. We’re glad to know that you found the accommodations well-maintained and that our team made a positive impression during your stay. Reliable connectivity is also valued by many travelers, so it’s nice to hear it served you well. We appreciate your observations regarding the in-room features and the surrounding area, as guest perspectives help us better understand how to enhance the overall experience. Your comments are truly valued, a... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,203 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.