Extended Stay America - Phoenix - Airport

Business response:

Dear Greg, Thank you for your valuable feedback. We are pleased to learn that you enjoyed your recent stay and appreciated our commitment to maintaining a clean environment and providing friendly service. Your suggestion regarding selecting a room on the quieter side of the building is greatly appreciated and will certainly assist future guests. We look forward to the opportunity to welcome you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for sharing your experience. We’re pleased to know that you found the hotel clean and suitable for your stay. While it may have been a brief visit, we hope the comfort and convenience provided met your needs. Should your travels bring you back to the area, we’d be delighted to welcome you for a longer and even more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Amber, Thank you for sharing your insights regarding your recent experience. We are pleased to learn that you appreciated the tranquil environment and found the location to be convenient. However, we regret that the property did not fully meet your expectations. Your feedback is invaluable to us, and we look forward to the opportunity to welcome you back for a more satisfactory stay in the future. Sincerely, Hotel Management