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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
limited upgrades- cheapist furniture imaginable in rooms, lights not working, countertops chipped, no outlets for electronics, shower awful, windows so thin that you can hear everything outside from the room, broken elevator so I had to walk up 3 flights of stairs after midnight when my flight got redirected to Pheonix due to weather.... Bed was actually okay- and staff was nice, but wow- put some effort into maintaining the property people!
Business response:
Dear Sarah, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management
There was a kitchen but nothing in it. Desk clerk was great about getting me a coffee pot and coffee. Heat and a/c worked great. Bed was ok. Telephone in room didn’t work. Elevator not working and only 3rd floor rooms available. No shuttle to the airport so taxi or Uber. I got what I paid for but with the taxis I should have paid more and had free shuttle.
Business response:
Dear Sheila, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Good
Business response:
Dear Rabecca, thank you for your recent stay at Extended Stay America and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management
Is ok
Checked in and the room we got was occupied so we got another room. Then the sockets and lights didnt work. The shower leaked everywhere.
Business response:
Dear Guest, thank you for your review of our hotel. We regret the inconvenience you faced during your stay with us. Your concerns have been shared with our maintenance department, and thank you for bringing this to our notice. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
It should be mentioned that the elevator has been out of service for months now somewhere in the description. We luckily are able bodied people but what if we had back problems or anything like that it could have been bad. I think it would be thoughtful to warn people of that very important detail.
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,946 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.