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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Experience. The room just had a sticky feeling. The bed was the most uncomfortable thing I’ve ever slept on, we had to cancel after the first night and find another hotel.
The bed sheets were filthy, we had no towels, and not a single blanket. The TV did not work. It was horrendous and a humongous waste of $150.00. The area looked alright but because of the staff and the overall stay/cleanliness/hospitality I could have had a better stay at a pay by the hour hotel. Definitely not somewhere I would ever take my family again. They should be ashamed of themselves and so should cheap tickets because they are soliciting for this crappy place.
Business response:
Thank you for sharing your feedback with us. We apologize for the housekeeping issues in your suite and that our team did not deliver excellent service. We take your concerns seriously and assure you to share them with our associates to enhance our guest experience. We hope you will accept our apologies, and we look forward to another opportunity to host to you. Sincerely, Hotel Management
I don't like anything about this property!!! The staff are rude or never on site!!! Was charged on my card for nothing!!!!
Business response:
Emelyne, thank you for your review. We are sorry for your disappointment with the service you received from our associates. We have shared your feedback with our staff members and steps have already been taken to prevent these mistakes from being repeated in the future. If you want to review the charges, we request you to reach out to our front desk so that they will be happy to assist you further. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.