Extended Stay America - Phoenix - Airport - Tempe

Business response:

We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Rosario, thank you for posting a review of your stay with us. We are sorry for the cleanliness and odor issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to be more diligent going forward. On a positive note, we are glad you were pleased with the service provided by our associates. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Robert, thank you for your stay. We apologize for the issues you encountered in your room. Our maintenance team takes great pride in ensuring everything is working correctly in each suite. We have shared your review with them to be sure the issues are resolved. We are also sorry for the odor you experienced, and we will promptly take action to rectify the problem. We are grateful for your feedback and hope to have another chance to make a better impression. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Frances, thank you for posting a review of your stay with us. We apologize for the poor service you received from one of our associates. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for your disappointment with the overall condition of our property. We assure you that we will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We hope to have another chance to prove ourselves to you on a next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your comments have been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We have also shared your concern with regard to the elevator with our maintenanc... read more

Business response:

Thank you for choosing our hotel. We are sorry the lack of elevator service to our second floor was an inconvenience for you and your wife. Please come back to visit us again and request a first-floor room when making your reservation. Also, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when dete... read more