Extended Stay America - Phoenix - Airport - Tempe

Anonymous 

on Expedia

5 years ago

We checked in, Tempe Extended Stay, learned of the “pet fee,” which was not disclosed by Expedia, and thereafter, around 7 am or so, water started pouring down from the ceiling, into the kitchen, through a light fixture. Electrical hazard. My son, who was in the bathroom, walked out, and because there were no carpets or even a kitchen mat, he slipped on the watery hardwood flooring, hitting his head. Workers came to deal with the situation, numerous times, but we were not moved to a new room. The downstairs tenant then compl... read more

Amanda 

on Expedia

5 years ago

Some staff members were great, others weren't. They stole a jacket from me and when asked about it they denied it and refused to check cameras. The police got involved now. 

Sharell 

on Expedia

5 years ago

Was not clean. Mattress was dirty with blood stains. Smelled like cigarettes. Bathroom drawer was broken. Asked manager for a refund and was ignored and never called back. 

Annette 

on Expedia

5 years ago

Disappointing trip I never stayed here when I arrived I was told that they didn't have anymore pet friendly rooms available but I was still charged and was reported as a no show 

Anonymous 

on Expedia

5 years ago

Surly unpleasant staff & dirty floor Walked in with a hello only to be "shushed" with a finger wave in my face. 3 staff members milled about and proceeded to ignore me for 5+ min. I was the only one there. One did take a personal call and stood there laughing with their back to me. I finally approached another staff and asked if I was invisible and the response was "what do you want". It never got better.....they argued with me and insisted on an "emergency contact number" or they would not check me in. I have traveled for 2... read more

Anonymous 

on Expedia

5 years ago

Room smelled of urine. People being arrested for not vacating property on time. 

Nancy 

on Expedia

6 years ago

This place was awful. Drug users in hallways. The mattress springs were coming thru the bed there was something sticky on the back side of the couch. The smell of marijuana was the elevator and hallway. Families with kids I do not recommend this place 

Anonymous 

on Expedia

6 years ago

When we arrived the room that was given had not been cleaned yet. So the beds were not made, there was trash and the bathroom was still dirty from the people who used it before. Then we get a different room and it had underwear on the floor animal hair everywhere. Finally the third room we get is clean but not the two bed we requested it was only a one bed room but I was still charged for the two bed and when I ask to speak to manager I was told that person was to busy to speak to me but would call me and I still have not re... read more