This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is super old, smells terrible, and is dirty. Staff is semi helpful at best. Don't waste your time here.
Business response:
Josh, thank you for being our guest. We are sorry you were not happy with the condition of our property and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Meanwhile, your comments regarding the odor and cleanliness have been discussed with our housekeeping team for review and action. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Reeked of marijuana - couldn't wait to leave. The entire place reeked of marijuana and the staff seemed to be in on it. Was shabby and the breakfast was a joke. Granola bars and coffee with no unsweetened creamer. That's it. Was glad to get out of this place.
Business response:
Thank you for letting us know of the issues with your stay, and please accept our apology on behalf of other guests smoking. Our policy allows smoking in certain areas, and we understand if this frustrated you and negatively impacted your experience. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining a new breakfast. Please revisit us so we can make it up to you. Sincerely, Hotel Management
To be honest, it wasn't in great condition. They didn't have an airport shuttle. They didn't even have a playpen or crib option for our son. The pool looked dirty and the entire room looked very run down. Their "continental breakfast" was granola bars. Granted, we got stuck there because Expedia messed up our flights and probably wanted to pay for the cheapest option, so I'm not sure if all of these things are common in this type of hotel or not.
Business response:
We are sorry for our hotel did not meet your expectations and regret the cleanliness issue you encountered in the pool and in your room. We have shared your feedback with the appropriate team so that it is not repeated again in the future. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The young girl at the front desk was nice at check out. Thats the only good thing about the hotel. The hotel needs work. Dented refrigerator, poop and stains on chair. The counter top was dirty when i walked in. Bed was hard, water pressure was to low in shower. Base boards were chipped and door to the bathroom was dirty and worn.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Tired place Elevators were broken. No coffee maker in room. Pretty tired decor.
Business response:
James, thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
If you have other choice... go for it! Front desk not available 24 hours. Elevator not working . Not convenient when you have senior with you then the room is in the 3rd floor. No public/guest restroom available when u need it in the lobby. No managers or supervisor to listen to your concerns. Bed linen never change smell very bad and used. Towels dirty and refrigerator dirty. Very disappointing stay to this hotel. Those are only some picture we took that day.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.