Extended Stay America - Phoenix - Airport - Tempe

Disappointed 

on Expedia

6 years ago

Immediately upon walking man to hotel you could tell that it was run down. TV made a terrible buzzing sound and staff blamed an earthquake from another state. They ran out of pillows for the hideaway bed. And the hotel is on kept in general. It looked as if home with people surrounded the area. Not a good neighborhood. 

Tomika 

on Expedia

6 years ago

We are due to my boyfriend job assignment with Intel. For 4 days pool was horrible..my son couldnt swim in it...hasnt been clean. Had transferred to another room 2nd day but to only find dog are on and in everywhere . including fridge n freezer. Front Desk did move us again and we are satisfied . we have extended for another week. Staff members can only do so much with limited workers. I have noticed FEW front Desk Personnel have done and gone above and beyond to make all of theGuest satisfied . on the toughest days they sti... read more

Anonymous 

on Expedia

6 years ago

Their requirements for check in, never in 30 yrs of checking groups did iI have to show every adults personal drivers licenses and credit card! Will never return to an Extended Stay America. 

Anonymous 

on Expedia

6 years ago

This place is run like a low income apartment complex. The smell of weed and meth permeates the air in the hallways; it is apparent the absolute dregs of society stay here, because they lack the credit and income to qualify for an apartment. My air conditioning went out a few days ago, and have been staying here because it is close to work, while the replacement system is on order. I check out Monday 6/17, but will probably find a new hotel tomorrow. When I checked in, the counters and sinks were strewn with stray hairs from... read more

Anonymous 

on Expedia

6 years ago

Horrible experience It was after hours (10:30pm) and it took 20 minutes for someone to answer the door, the employee who checked me in was rude while helping me. After I got my keys and went to get in the room the keys did not work so I had to go call again and again it took awhile to get them to answer the phone to make us new keys. Once we were able to get into the room the room was dirty there were clothes left in the drawers the sheets were dirty and there was dirty towel in bathroom. When called the front desk was told ... read more

Alfonso 

on Expedia

6 years ago

Dont stay here if u have kids 

Anonymous 

on Expedia

6 years ago

I book hotel 11:30 pm when i was on my way to Arizona. I reached 1:50 am at hotel but .They cancel our reservation without notice