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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the room that was given had not been cleaned yet. So the beds were not made, there was trash and the bathroom was still dirty from the people who used it before. Then we get a different room and it had underwear on the floor animal hair everywhere. Finally the third room we get is clean but not the two bed we requested it was only a one bed room but I was still charged for the two bed and when I ask to speak to manager I was told that person was to busy to speak to me but would call me and I still have not re... read more
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Sincerely, Hotel Management
Business response:
Dear Andrea, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to Extended Stay America with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Terrible It was horrible my things were taken out of my room after they charged my card and then tild me it showed I checked out
Business response:
Andrea, I want to apologize for miscommunication. We are actively searching our system for a solution. So far there is still no pending payment but I will definitely contact you if something changes.
Staff was rude. They charged my card for smoking in the room when I didn’t even smoke in my room. Also after booking on Expedia and arriving for check in the staff told me rudely that there was not any rooms available. So when I called Expedia they told me they can clean a room and have it ready.
Looked ok. I arrived and was told there was no room for me. It was after 10:30 pm.
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horrified!
Business response:
Adrian, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
here was so many problem with my stay the room weren’t ready when they were support to be the pots and pans and silver wood wasn’t there. Ac went out in one of my room. This stay was just the worst stay my family have ever had. Not to mention the bbq didn’t work lucky someone had brought one so we had one to use.
Business response:
Thank you for sharing your comments. We are sorry for the maintenance issues you encountered in your room and regret the disappointment you had with our kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to host you again in the future for a much better stay. Sincerely, Hotel Management
No hay mucha seguridad
Business response:
Esmeralda, thank you for sharing your concern. Our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe here. Kindly note, our team is well trained to handle any situation and maintain a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Extended STAY AWAY! DO NOT STAY HERE! Checked in with my family and checked back out within ten minutes and went to a different hotel. When we walked in, the room was dirty. Opened up the pull out bed, there were no sheets, not even a fitted sheet on it. There were food crumbs still on it. When we asked for some sheets and pillow for it, they gave us filthy sheets and had no extra pillows. What hotel doesn't have extra pillows???. On Hotels.com where we booked the room, it stated that there would be a coffee maker in the roo... read more
Business response:
Stephen, thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please c... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.