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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad and ugly place please book somewhere else I will never stay here again the carpets were dirty, no extra sheets or blankets for the pull out bed. No cooking pans or silverware to cook with. The swimming pool was dirty and jacuzzi was dirty and didn't work. My husband got locked in the pool area had to call me so I could get some to let him out of the pool area. Had to go down Stairs to ask for extra towels. We just had a horrible experience at this hotel. Not worth what I paid for it....would like an refund or a free nigh... read more
Business response:
Dear Christine, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!... read more
Check in staff so unwelcoming. Hallways and carpet are dirty. Awful Smell throughout hallways and room
Business response:
Dear Oscar, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Filthy with roaches. Filthy! Smelled like a mixture of body odor and smoke covered in bad air freshener. Hairs on the sheet, but was told there was no extra linen. Didn’t realize until the morning that the place was infested with cockroaches!! Every time I opened a door or a drawer a cockroach would skitter by! That’s when we got the hell out. Don’t do it!
Spider webs in room. Old wet smell in room and thru out hall way.
Business response:
Dear Kevin, Please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Stay a way from this place Room was extremely outdated. Carpet was nasty. Breakfast was a joke. Staff not friendly!!! I will never recommend this place.
Business response:
Dear Sam, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Poor quality hotel Horrible hotel rooms. Bed feels like an old pull out couch with cheap pillows. Avoid this place at all costs
Business response:
Dear Eric, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations; we will share your review adequately and hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.