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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room felt filthy, caked one food in corner of room, if you look under the bed it's full of crumbs and even trash was found. The shower is ok but bathroom has stained sinks and counters and we even found dog or some sort of animal hair on our beds (we sat down and animal hair would stick to us) and we had the worse allergies (considering we are severely allergic to animals. My 9 year old is covered in hives meaning the room was not properly cleaned. Very upset with stay and glad to be out.
Business response:
Dear Korina, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We are wholly committed to regaining ... read more
would not use this hotel in the future room was in need of repairs. small bugs were in the room. reservations were at wrong hotel had to go to several locations to find the right hotel.
Business response:
Dear gary, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Your feedback is highly valued, and we appreciate any comments that can help us identify areas for improvement. Rest assured that we will take appropriate measures to address the issues, and we are committed to providing you with the outstanding experience that we are known for. Sincerely,Hotel M... read more
The hotel was always very smelly
Business response:
Dear Vardan, Thank you for the review. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. Maintaining a fresh environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
I will not give a one star ... Horrible overall conditions.. Breakfast consists only of hot water, coffee,and a few bananas and honey brunches bars
Business response:
Dear Guest, Thank you for taking the time to post your review. We apologize for the disappointing experience you encountered during your stay. Providing a satisfactory experience for our guests is our utmost priority, and we regret that we did not meet your expectations with our breakfast offerings. Your feedback is valuable, and we're actively working to improve our amenities and services. Please accept our sincerest apologies for any inconvenience caused. We hope you'll consider giving us another chance to provide you with... read more
While checking in the lady at the front desk flirted with my husband. The hotel stated that it was non smoking when we walked into the room it smelled like smoke the smoke alarm was pulled off it smelled horrible. The bed looked like they just re made the bed it was dirty. We decided not to stay there. We figured out a new place to stay. When I gave the key back to the front desk she just put her head down and didn’t say anything. The lobby was dirty and it just was an over all bad experience. I was scared to touch anything ... read more
Business response:
Dear Edith, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experienc... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.